China Gourmet — Restaurant in Bristol

Food is not bad but their customer service is horrible. The never follow the notes placed on the Beyond Menu online form. Again tonight for 8th time, I placed an order and asked for only packets of mustard and duck sauce to be placed in the bag- no soy sauce at all please. Again, they sent only soy sauce packets in the bag with 1 duck sauce packet. I call and am told the mgr will call me back. She does and I tell her the same. First she says she put every packet in the bag and I ask why when I specifically asked for no soy sauce. She then apologies and offers to have the driver bring the packets. 40mins and no packets- I call and the same mgr told them not bring the packets trying to claim I didn't ask for them. Thank goodness, Beyond Menu maintains an order record; it's clearly written on the note section of the order. But I'm still sitting here without the requested sauces to eat my dinner. China Gourmet if you don't want my business that is not a problem but I won't be lied to or called a liar by a person who can't follow a simple written instruction. I like to support local businesses but there are plenty of other places that have much better food, do follow instructions, and practice good...

Food was and is always good, my problem is the extra $10 that they added on without me being told and when I confronted them they say oh we always add $1 for rice, my meal says it comes with pork fried rice and my wife's came with either white or brown rice with nothing being said about an upcharge for rice that it is and always has come with. Ordered 3 meals and a large soup just 4 days ago and my total was $47, ordered 2 meals both where the same exact items as last week minus 1 meal and and this time soup was small instead of large and the price was $45 and change. Then they tell me I must have an older menu yet I grabbed the one that was there 4 days ago (Monday night) and am being told the extra $1 for the rice the meal comes with has been in affect since the beginning of the year. Again food taste excellent but watch for the upcharge they are adding in. Unfortunately I am not willing to pay the price for 3 meals and only get 2, time for a new...

The only good thing about this place is their prices and pizza rolls. But for food worth your money, You should just save your money and go somewhere that’s a bit more expensive for better food. They are unbelievably rude here and I will not be returning. I called to even ask for a partial refund or for fresher food and all they did was speak in Chinese yelling and the manager won’t even speak to me, they said they won’t do anything. They won’t even make better food. The rice was mushy and disgusting, the chicken tasted like it was sitting out and my family couldn’t even eat theirs they just threw it out. What a waste of money, and a disgrace of a take out place, I wouldn’t waste your...