Gionino's Pizzeria — Restaurant in Broadview Heights

I have ordered delivery from this Gionino's plenty of times and usually have great service. This last time I ordered delivery and did ask for them for contactless. After an hour and not hearing anything, I looked outside and did not see my delivery. I called the store and the person on the phone initially was very nice. He was trying to figure out why I had heard anything about my delivery. He said he was going to look into it and believed there may have been an issue since the driver was on his way home. I step outside again and eventually saw the pizzas I ordered off slightly away from my entrance. At this point, they were cold. I called back to inform them and again trying to confirm why I wasn't given noticed when they arrived. His curt response was "well next time you should look a little bit more before calling me." I like their pizza but I don't think I'll be ordering from this particular place again due to this...

From the reviews we expected it to be the best pizza in the area, so we gave it a try. Took about 60 minutes to get delivered, and to learn further we were the drivers last stop and our pizza was cold and cheese was not melty or gooey, tasted like “tomorrows”. The wings are very good though, especially the spicy garlic parm. We can tell the flavor is there but the freshness wasn’t, hopefully it can be right next time. Thank you!!

Edit: owner called me today, and i didn’t expect a handout at all, i understand at times problems arise so i didn’t ask for money back when i called them yesterday to get the scoop. Well owner called today and offered a credit to make it right. Definitely a customer oriented pizza shop and will give them...

I was eating my food and I noticed something that should be disclosed in there menu. About there fried chicken ,the chicken breast comes without the tender . Yes I discovered they remove the tenders in there chicken breast so therefore it's not a full breast. I herd of cutting corner but to cheat your customers out of what they pay for is ridiculous and you should be ashamed of doing this to people that come to your location. I wonder if this is a chain tactic .something I will be looking into but GIONINOS YOU LOST MY BUSINESS AND 6 OF MY FAMILY MEMBERS ALSO..hope it was worth it..hope the worth it to save a few bucks and...