Marylou’s Coffee — Restaurant in Brockton

I hate to cook. That's why I'm not a chef. I hate to drive long distances. that's why I don't work for Uber. Bottom line, if you hate customer service, you shouldn't have a job at the drive-through! I drove up to the (huge) menu for the first time and immediately I was greeted with "how may I help you". I replied, "one moment please". Apparently, the attendant thought I should have memorized the menu and pre-planned my order in advance since she was annoyed and didn't even respond. When I said " hi are you there", no response. Had to say it twice and got a half-hearted "what would you like". I asked, "do you have bagels"? Silence. I asked again. "we have bagels. what kind would you like". I asked, "what kind do you have, please". SILENCE. I repeated myself "I'm sorry, but there are no bagels on the menu can you please tell me what kind you have". LONG PAUSE, SILENCE. Then ANOTHER woman came on the line "hi, may I help you today"? (apparently, the first girl couldn't be bothered to do her job and thought I should magically know on my first visit something that is not even on the menu)! I repeated myself and asked, "Hi, can you please tell me what kind of bagels do you have? "She replied," What kind would you like"? I again stated, "Can you please tell me what kind you have as they're not listed on the menu out here". FINALLY, she told me. Very pleasant, (despite telling me "we can't put butter on it, but I can put it on the side". ..strange policy, but fine by me). But the first girl really left a bad taste in my mouth. If you cant tell a customer what their food options are without being rude and annoyed, then maybe you should rethink your career in...

I recently had an experience at Marylou's where the service was unfortunately overshadowed by one of the staff members' attitudes. While the food itself was decent, my interaction with the server left a lot to be desired. She seemed visibly annoyed from the moment we placed our order, and when I asked a simple question about an ingredient she forgot to add, she rolled her eyes in a very noticeable and dismissive manner. After noticing her facial expression and poor behavior. I asked her if she was OK and why she was she was being so rude? She said "OK" and walked away like a toddler.

It was uncomfortable and unprofessional, and it really detracted from what could have been a pleasant experience. While I understand that everyone can have off days, staff needs to maintain a friendly and courteous demeanor, especially when serving customers. I hope this is just an isolated incident, but it definitely left a bad impression on me. Shame on this woman because she was the oldest in there. It's not my problem that she hates life. Don't work in customer service if it can't be pleasant. Do better!

Edit: The woman's name is Ashley, extremely ignorant...

The customer services was so bad I been there three times and only had one good employee that I came across I ask for my drinks and man that worked there was so rude saying he needs to wright it down and still got it wrong looked stressed when there was no other customers another employee came out and was just as bad said the system was messed up and just had something to say about everything I asked for ..as if I was bothering them with blond hair all over her shirt… I was charged extra for Carmel and didn’t put it on my coffee but at the point I just wanted to get out of there with the service I reserved from both the staff… I requested turkey sausage they said there wasn’t a button to put that in but will let the cook know I got my food and relived it was sausage not turkey sausage as I am Hebrew I do not eat pork… the over all service was terrible and feel that there should a upgrade in staff or more training… as I was waiting they started having personal conversations about other employees...