Sonic Drive-In — Restaurant in Broken Arrow

This location has went down……went thru drive thru had coupon for 2 corn dogs for 99cents and added a small tot got to the window the lady took the coupon a guy came and had to ring the coupon in as the lady was taking other orders he never took my payment or gave me a total I asked for the corn dogs to be cooked fresh as he immediately brought a bag to the window I asked if that was a fresh order he replied they hadn’t been up too long, again I asked for them to be cooked fresh he took the bag to the back and did just as I thought he would and placed the old corn dogs back in the grease as he then asked that I pull up so he could take care of the cars behind me remind you my payment/total still have not been given/taken six minutes later he brings out a bag as I’m holding up my card as he ask have you not paid yet as he give me the bag he takes my card goes back in then return my card to me without a receipt and still never giving me a total. I now have 10 minutes left of my lunch break and have to get back to work only to pull out these burnt corn dogs that was so over cooked they had busted open and were chard to the point of non chewable with the same now cold tots in bag…… I later check my account and see that what should’ve been no more than a $3 order I was charged a total of $6.81 and it’s really not about the extra few dollars but then again it is when you provided non edible food. I returned to the location and was told after showing the same guy that took my card/payment what was charged that without a receipt he couldn’t refund me when they never provided me with a receipt he took my number for the general manager to call me I never received a call I called the location and asked for the GM number I believe I was given a bogus...

Usually this is my go to Sonic, but it was a terrible experience this time. Several minutes after pressing the red button nobody ever answered. Moved to a different stall, thinking maybe it was the speaker. Nope same thing again. Finally was able to order a pretzel w/cheese sauce. Got home to find no sauce. Pretzel was bad without it. Tried calling to hopefully get some kind of compensation next time I stop by. Phone rang once, than an automated message saying there was no one available to take my call. So I tried reaching customer service online, twice. Keep getting surveys asking how my experience was with online customer service and still haven't heard anything about my initial complaint. Very disappointed. I'm hoping this was a fluke, because this Sonic is usually pretty fast and the food is usually great, fresh and hot. Update- Since this seems to be the best way to get a response from Sonic. Just a few hours after this review, I finally got a response offering me a coupon for a free pretzel twist, but of course, I would have to download their app. I have no desire to do so. They asked me to respond to that email with my app info so they could apply the coupon. I responded instead saying I did not want to download their app and again have...

*Edit: The last time we went we had a big order and everything was correct and we waited less than 10 minutes and it was busy at the time. Looks like things are getting better here!

My boyfriend and I know if we want sonic not to go to this one because they take forever to get your food out and most of the time it is wrong. I know they are severely understaffed which is part of the problem. One time I had a mobile order and I pulled into the stall. After no response on the screen for about 10 minutes I followed everyone and went to the drive through line. There were several cars in front of me that one by one started driving off. I pull up to the speaker and wait a few minutes then I decide to just pull up to the window. I sat at the window for 15 minutes looking at everyone that walked by until finally a lady came to the window. She was very apologetic and was also upset because apparently there was only 2 or 3 people working and she said this wasn’t even her location and that she was called in. I finally got my order after about 45-60 minutes. Normally I would have just driven off but I had already paid for my food online. This is one out of many poor...