KFC — Restaurant in Brookville

Carryout line very long when I got there, it went all the way to street entrance. Inside Lobby only had 1 person setting at a table Nobody's at counter?? But, what was really Strange there was No Where to park... but, looked Bright with lights & clean inside. Outside way very different. Trashy & unmanaged. Driveway surface has potholes everywhere. When I got to ORDER Area.. My front tire went into a Large Pothole and scraped my bumper and underside of my car, then was hard to get out of pulling away. Their recorded message is so loud!!! IT Blasted the the welcome we will be with you message so loud it echoed to the motel next door..!! Then the girl that took order was so quiet you could barely hear her.. While, The Menu is full of items it is just unclear what is what to read so fast.. Anyway when I got the order home the fire tacos were wet and shells falling apart in cardboard holders, The Hamburger meat wasn't broken down. It was wet & chunky and nothing inside, all the things with lettuce, no visual salsa, cream, nothing like the food was running out or something. The plain tacos were almost as bad. The meat had dripped right through, Just a few pieces of lettuce. We also bought 2 chicken potpies they looked GREAT but, nothing inside 2 small chunks of chicken carrot, 3 potato chunks and gravy. They use to have filling??? Really this was a waste of 30.00 and 15min in line...then when I got home everyone complained at me, while eating this food.. Something...

Went through the drive-through ordered your New deal seven pieces with two mashed potato sides and I ordered an extra coleslaw. When I get to the window, they take my money and she hands me my bag with supposedly everything that was ordered. I drive 15/20 minutes home take out dinner for my family and there is absolutely no mashed potatoes. How do you think someone would feel when we don’t receive what we pay for. So I called the Brookville location and the phone rings off the hook took me five tries to get someone to answer, then I was hung up on. I call back again, and answered by a manager named Erica And I said why just called there and someone hung up on me and she said oh yes that was me. It’s a new phone system. I’m new here and I’m trying to figure it out not an apology for hanging up. Then I proceed to tell her that I didn’t receive all my food that I ordered And all that she said was that she can give me two mashed potatoes next time I’m around town. No apologies no other discounts no credits. I consider this very very bad service by two people...

This was the KFC at Brookville OH. I believe the shift manager with the experience just arrived just before we did. A new employee was taking orders. Everything was mostly made right, through the efforts of that manager. We ate "in", early on a Friday night. There was a line of cars in the drive-thru. I don't know if it was good or bad but by the time we got out of the car the line was significantly reduced. The food was the typical KFC, but when we ordered they were out of "crispy" chicken. One of the sides was missing but I went back to the counter and got it without a problem. We sat down to eat but I had to get up to ask for plasticwear. The sporks weren't in the dining room. (I'm not a fan of sporks). I had to go back to the counter again for butter and honey for the biscuits. The dining area was clean and pleasant enough. Overall this KFC was okay. I think we caught them part way through a shift change with the better shift team...