Starbucks — Restaurant in Broomfield

First off I absolutely love most of the staff at this location, they are always so awesome and pleasant to deal with. Always asking how I'm doing even though they don't have too and just interacting with me always when I come in. I usually come visit on my lunch break and it's great to decompress and just talk to some wonderful people. Why the two star rating though? Well let's get into that. I usually come on my lunch as it's the only time a day I can. But every time I come in it seems that they are always short staffed with only 2 or 3 employee's working with a long line. I can tell they are overwhelmed, I've worked in customer service for over 10 years so I can tell even when majority of people can't. But one thing I do notice is that every time I do come, it seems their Boss is always sitting down and not helping out. When I was a shift lead at a previous job I ALWAYS made sure that as a leader it was my job to help out so that my staff didn't feel like they were drowning and helped out before doing my other things. It's such a shame to watch these fantastic people struggle and do their best when they are NOT receiving that support from someone whose job is to support them. Customer service is already tough, I just wish there was something I could do since I feel they already do so much for me when I come to visit. I hope after this review they can get that help and support from their Boss and get that help that they should be getting. Nothing is worse then terrible management especially in...

I’m really disappointed.

I placed an online order for a dairy free drink as I am allergic to dairy. It’s not a severe allergy but I still react. I’ve been here before where drinks have to be remade because of incorrect ingredients, but it’s a busy store and I understand mistakes. I don’t think I’ll be returning after today though.

At the drive thru window, my drink is handed to me with whipped cream, so I tell them I am allergic to dairy.

The person goes back to sort it out, and then comes back up to the window and says “I can’t scrape it all off so I’m going to remake it.” That was the first thing that scared me.

I felt like I was waiting for a while which is ok because they were remaking it (I say this because I figured if it’s taking a while it would be made correctly). When I got my drink, it was made with milk.

Again, I don’t have an allergy so severe and cross contamination generally isn’t an issue, but I thought saying “I’m allergic to dairy” once was sufficient. I should’ve known better. I don’t feel confident that this place can make your items with the correct ingredients.

I want to note that this person was very kind, apologetic, and sweet, but unfortunately for me that doesn’t make up for...

I've had 4 consecutive visits to this store where I've sworn never to return. I should have stuck with that. Today I thought it was convenient and it had been a month since my last visit and was worth a shot. I ordered black coffee thinking 'you can't screw that up' but I was wrong. It's chunky. When i went to pour it into my insulated cup it was full of grounds. I had to dump it out. Last visit they gave my coffee to the car in front of me and chatted for 2 minutes before the car handed the coffee back to the barista and drove off. The barista handed me the coffee. I had to dump that coffee out too. So if you like throwing money in the street, this is the Starbucks for you! When I called the manager to complain he told me I was unprofessional LOL! Negative 10 stars. Drive to I25 and go to the Starbucks in Thornton or West to Lafayette. This isn't where...