Subway — Restaurant in Brownsburg

Ordered $32 in food through subway app and somehow my order got delivered wrong. Called subway for an hour trying to get ahold of someone and wasn’t able too so I called door dash to see if they could do anything since they were the ones who delivered it…door dash refunded subway and told me it was up to subway to refund me…so I drove up to subway and spent literally an hour arguing with the manager and the district manager telling them they owed me the refund not door dash (2 hours now trying to get a refund)…I even had to wait while SUBWAY called door dash and door dash told them that subway had been compensated for the order and subway owed me the refund…the district manager stated that he wanted compensation for the food they wasted on my order before I would get a refund and again door dash told them subway had been fully compensated…district manager is more worried about himself and his $32 than making things right with the customer and worrying about his $32 after he refunded me…so now he got his little $32 and will be missing out on all the money I would have spent at his subway location in the future had he done right by me (THE CUSTOMER) HINT HINT DISTRICT MANAGER THE CUSTOMERS ARE THE ONES WHO PUT THE MONEY IN YOUR POCKET!!! WITHOUT THE CUSTOMER YOU HAVE NO BUSINESS…WORRY ABOUT THE CUSTOMER FIRST AND YOURSELF LATER AND THE CUSTOMER WILL PROBABLY COME BACK…I STILL GOT MY REFUND THAT SUBWAY OWED ME BUT SUBWAY LOST A LOYAL CUSTOMER…NOW HOW PROFITABLE WAS THAT DECISION LOL I WILL NEVER EVER EVER EVER BE BACK…IT SHOULD NOT TAKE 2 HOURS TO GET A REFUND WHEN YOU OWE THE MONEY…I SHOULD NOT HAVE HAD TO DRIVE OUT IN A SNOW STORM AT 9 O CLOCK AT NIGHT TO GET A REFUND AND I DEFINITELY SHOULD NOT HAVE HAD TO LITERALLY SPEND AN HOUR ARGUING WITH 2 DIFFERENT PEOPLE WHO ARE SUPPOSED TO BE BUSINESS PROFESSIONALS JUST TO GET THE MONEY THEY OWED ME…IF YOU PAY SOMEONE FOR A SERVICE AND YOU DONT GET THAT SERVICE THEN YOU GET A REFUND…YOU WOULD THINK IT WOULD...

HORRIBLE SERVICE!!!! Ordered my food for delivery and they messed up both my sandwiches…I called as soon as they arrived and I noticed the mistake…subway employee told me to bring them back and I told him I ordered delivery because my car was being repaired and I had no vehicle…subway worked gave me his name and told me to come back anytime with my receipt and he would replace my order…TODAY WAS THE DAY!!! I took my receipt back to the subway with the subway employees name written on it and told them about the replacement…SUBWAY REFUSED TO REPLACE MY ORDER!!!!!! Subway employee told me I should have come back the same day or next day to get it replaced (who wants subway two days in a row rly?) I told him my car was being repaired at the time and was unable to come back until now and he just shook his head at me and told me no…it’s been two weeks since the messed up order so it’s not been an unreasonable amount of time for them to deny me specially when the original employee that stated he would replace it never gave me a time frame…I WILL NEVER GIVE THIS LOCATION ANOTHER DIME OF MY MONEY THEY ARE UNPROFESSIONAL AND DO NOT KEEP THEIR AGREEMENTS WHEN THEY MESS UP SOMEONES ORDER…THEY SEEM TO THINK ITS THE CUSTOMERS FAULT FOR NOT EATING SUBWAY TWO DAYS ON A ROW SMH…GO TO A DIFFERENT LOCATION IF YOU WANT ACTUAL GOOD SERVICE AND FOOD TO BE MADE CORRECTLY...

Subway usually always have great customer service but for some reason on Thursday 8/10/23 at 10:43am, served by register employee number 77, the drive thru employee was really rude and disrespectful. He seemed upset that someone came to place an order, when I asked him questions he was even more annoyed and was trying to rush me through me placing my order. If you don’t like your job and or having a bad day don’t take it out on everyone else. Management should really reconsider having this employee apart of your team because now i don’t feel comfortable coming here anymore and will go to another location. He was a Caucasian gentlemen wearing glasses, a hat and no beard or mustache, his face was slim with a pointy nose. Unfortunately he wasn’t wearing a name tag so I don’t...