Buffalo Wing Coalition recently named Nine Eleven Tavern at the top of the pyramid for Elite wings...wish I could say the same for their customer service.
Our group of 7 wanted to take our out of town friend here to try the wings. We understood that they don't take tables of more than 6 people because its literally a dive...and that's ok.
We asked for a table of 5 and a table of 2. Were told they couldn't put tables together & that they couldn't guarantee we'd be close & that they don't split checks. I let her know that we were fine not sitting close and that we certainly were not asking to split any checks. Her response was that 'it didn't work out before' (insert crying laughing emoji).Dumbfounded by the hostess, we went back outside to discuss this with our group.
The other 2 (of our group of 7) arrived and we told them to ask for a table of 2 & they refused them because they saw us outside talking to them. We could have been talking to strangers for all they knew.
I wish I was making this up....
We went back inside & the 'owner' was now at the hostess podium. We were hoping the hostess wasn't able to comprehend what we were asking, but neither was the owner. Two of us could have been seated at the bar and the others at a table in the dining area, we weren't asking to be close, we weren't asking for tables to be put together & we weren't asking for separate checks. They weren't even busy, they didn't have a line out the door or at all...which was odd considering it was a Friday at 6pm & they have the 'best' wings. My guess is that it has to do with their dismal customer service.
The lack of awareness of their stupidity & their inability to make it make sense was incredulous...even a week later.
After being told F.U by the 'owner' ( I did say she was being a b), we opted to head over to Adolf's...since our out of town friend hadn't been there. Best decision. Adolf's was busy (waited about 30 mins), great wings and AMAZING customer service. Adolf's will be getting a glowing review soon.
We're now referring to our experience as being 'Nine Elevened' ... Have you been...
Read moreThe hot wings at Nine Eleven Tavern have undoubtedly earned a stellar rating of 10/10, standing out as an exceptional culinary experience. The amalgamation of four key elements - taste, heat level, crispy texture, and consistency - contributes to the wings' unparalleled excellence. Firstly, the taste of these wings is a symphony for the taste buds. The flavor profile strikes a perfect balance, with a harmonious blend of spices, sauces, and a hint of smokiness. Each bite delivers a burst of savory goodness that leaves a lasting impression, making it an unforgettable dining experience.
The heat level of the wings is another standout feature. It manages to achieve that delicate equilibrium where the spiciness is enough to tantalize the palate without overwhelming it. The heat enhances the overall flavor, creating a sensation that lingers without becoming uncomfortable – a testament to the chef's skill in crafting the perfect spicy kick.
Crispy perfection is achieved in every bite, adding a delightful crunch to the wings. The exterior boasts a golden brown, impeccably crispy texture, providing a satisfying contrast to the tender, succulent meat within. This attention to texture elevates the overall enjoyment of the wings, making them not just a dish but a culinary masterpiece.
Consistency is the hallmark of excellence, and Nine Eleven Tavern excels in delivering wings with unwavering quality. Whether ordering a dozen or just a few, patrons can expect the same delectable taste, heat, and crispiness every time. This reliability enhances the dining experience, ensuring that each visit is as delightful as the last.
In conclusion, the hot wings at Nine Eleven Tavern earn a perfect 10/10 due to their exceptional taste, optimal heat level, crispy texture, and unwavering consistency. These wings transcend the ordinary, creating a culinary experience that leaves patrons longing for more. It's a testament to the meticulous craftsmanship and dedication of the chef, making Nine Eleven Tavern a haven for wing...
Read moreWe planned a dinner at Nine-Eleven Tavern with friends and family, totaling nine people. Upon arrival, we requested two tables—one for five and another for four. The hostess informed us that the maximum party size was six, so we could not be seated at the tables even though we explained we drove separately and planed which table each person would be sitting at. She was extremely condescending and stuck in her ways not bending at all. She refused to let us sit at two separate tables in the dining area and told us we could either leave or eat at the bar. We chose to stay and eat at the bar because some of our friends had yet to try their wings. Although, if the bar was full, we would have been turned away altogether. Not a great way to run a business.
While at the bar, we overheard a group of four, which included a young child and a baby, informing the hostess that they expected two more guests. The hostess clarified that the children counted towards the six-person limit and stated they couldn't be seated until everyone arrived, also mentioning a 1.5-hour wait once seated. At that point, the dining area was nearly empty with plenty of room for the party to be seated in wait for the other two guests to arrive.
To top it off, the restaurant was a sweltering 85 degrees without air conditioning. While the wings are fantastic, the customer service and overall atmosphere were extremely disappointing. This place has amazing wings but is poorly managed. We won't be returning.
The bartender helped salvage the evening with his great attitude...
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