Park Edge Sweet Shoppe — Local services in Buffalo

We shop here frequently but recently had a bad experience (chalk it up to new business practices due to quarantine maybe?). I placed an order for Easter and paid $10 delivery fee, which I was fine with until I found out I could have curbside picked it up for free. I received no shipping notifications and messaged the page to find out shipping carrier and when to expect delivery. My message was read but not replied to. Neither was my phone message that I left. The day before Easter, my child opened our door to go outside and found the bag of chocolate I had purchased on our door handle. Nobody knocked or let me know when delivery would happen. I think they believed me when I told them the Easter Bunny must have come early. I waited until the kids were in bed to go through the bag. I noticed that a chocolate I had ordered (and paid for) was missing. I again sent a message via Facebook and it was read with no response. I would have appreciated some response. Even though the chocolate that was missing was only $2, I felt slighted by knowing my message was read and not responded to. At least I could have received a response and an apology. I gave it some time to let them get caught up after Easter, but it's been weeks now with no response. I will definitely think about this experience the next time I want...

I ordered a chocolate chip cookie bouquet for my son who is a student at UB. More a token of my affection than anything else, I guess I wasn't expecting too much from the cookies, as past cookies we've received for delivery tended to be of the dried out, store-bought kind. All I can say is...WOW! My son RAVED about the cookies. He said they tasted so fresh, like they'd just been baked, with soft gooey insides and crisp, buttery edges (just what you want from your chocolate chip cookie!) I think the word he used was "SICK", but he meant that in a superlative, 20-year old way! lol...Also, I can't say enough about how friendly, prompt, and proactive the customer service was. The lovely delivery lady called me in advance to remind me the dorms at UB are locked, and to get times my son would be in his room for the delivery. DUH! I didn't even think of that. And I hear she even got lost, but she was a trouper in making sure he got his DELICIOUS cookies on time! Thank you, Park Edge Sweet Shoppe, and thank you, lovely cookie lady whose name I have shamefully forgotten in a haze of middle-aged-mom mind. We will DEFINITELY be using Park Edge again, and recommending you to all our friends who live in the area (or have students at UB). ...

I was at Christmas in the Country and was thrilled to see that they were there with sponge candy. I’d heard it was the best. Well I purchased the 32 oz box. When I got home I was very disappointed as most , so far has been either hollow or chewy. It’s suppose to more crunchy. I don’t know that I would recommend the sponge candy at this shop.

As a reply to your comment. I threw out the remainder of the candy , so I don’t have the box. Because the woman insisted that you sponge candy was the best and because I don’t get to Buffalo I ordered the same 1 lb box I purchased. Was surprised at how steep the total was as I only paid $32 at Christmas in the country and my total through your website was over $40. Here’s hoping , because I’m paying so much it will be so much better.

UPDATE I ORDERED A BOX AND THE SHOPP SENT ME ONE. THE CHOCOLATE IS EXCEPTIONAL AND MOST OF THE CANDY WAS SPONGE CANDY. THERE WERE NOT AS MANY BUT STILL SOME CHEWY INSTEAD OF CRUNCHY. I HAVE PICTURES BUT NOT SURE HOW...