Tim Hortons — Restaurant in Buffalo

I was here with my fiance while she was induced in labor and was appalled by how rude the staff is in a very sensitive environment. I walked over at 430pm the evening we were there for many hours to be told they are not serving any food. When I went to check the next morning without any sleep at all to see if they were open I was hollorred at telling me 3 times "We are not open!" I said my apologies I've been here for 14 hours straight no sleep I wasn't even near the line for the shop I just peeked around the corner to be talked to like that. Unbelievable that in a hospital you could be so rude. Thank you for a great experience with the birth of...

The manager at this particular establishment of Tim Hortons was very disrespectful to an elderly woman inside of the hospital who was just trying to redeem some points for a donut and the manager was so evil to her I was just wondering why she would speak to a lady that could be her mother and I even called after I left and the manager hung the phone up in my face when I was just saying that was very unprofessional but she hung up before I could get the statement out I am calling the BBB on this particular Tim Hortons for that managers performance towards her senior citizen customer that could have...

Wouldn’t know what the food tastes like. Watched employees make themselves food and laugh about not having certain items for sandwiches. When I asked for a sandwich 45 minutes before closing I was told they have no food. This afternoon I go to order food and people look at me and proceed to continue on as if I don’t exist. Ended up leaving empty handed once again. I see similar complaints over an extended period of time and nothing has been addressed. Way to...