Yummy Thai — Restaurant in Buffalo

My husband and I arrived Saturday about 5pm for dinner. There were only 3 other tables of 2. After sitting almost 10 minutes, we were brought water, but not asked if we would like anything else. Almost 10 minutes later, a waitress showed up and took our order and again we were never asked if we wanted something to drink, but we asked for wine. The wine came about several minutes later and then 20 more minutes before our appetizers came. I watched the waitress take our appetizers to another table, then back to the kitchen to get that table's correct appetizer, then back to the kitchen to retrieve ours and bring it to us. Our Fresh Summer Spring Rolls with shrimp arrived room temperature with maybe one shrimp chopped up between the pieces and were stuck together. Our Golden Triangles were raw in the middle and barely warm. My entree, Mixed Seafood Tom Kha, arrived 15 minutes later and was hot and flavorful. My husband's entree, Roasted Duck Pud Kee Mow super hot, arrived at our table another 15 minutes later. His duck was fried ,barely warm and not very spicy at all. The noodles were hot. When I went to use the ladies room, I couldn't lock the door. It took another 20 minutes to get containers for our left overs, bring our check, take our card and return it to us. I also noticed the table cloth was disgustingly dirty. There's no excuse for the slow, inept service we received which is quite disappointing as we enjoyed the flavors of our food. We won't...

I have to give this restaurant one star. I have enjoyed their food and service in the past but recently ate in for dinner and there were several issues, one that was unforgivable. Dishes came out wrong, one dish never even came out, and it took over a half hour for any food to come out at all. The server was not trained on the menu and seemed generally untrained. They were out of a tea I ordered and didn’t tell me until later. When the staff was informed of these issues they blamed it on being busy but the restaurant was not even full. I had to ask twice about my dish that never came out. I overheard a server telling our server that my dish was never submitted in the order. They offered to give me my dish, JUST my dish, for free. I said okay and requested it to go as we had already been there for over an hour. Upon arriving home I opened and began to eat my dish, vegetable and tofu pad thai. The noodles were barely halfway cooked, the entire dish was greasy, and there were NO vegetables besides scallions. Then, one of the absolute worst thing that can happen in a restaurant situation, I found a HAIR, that was 100% not mine, in my dish. I have a photo of the dish and the hair as evidence. I will definitely NOT return to...

Ordered Street noodles which was very specific on the menu as to what was included in it. After receiving my order there was baby corn, carrots, green peppers, and bok choy included although not advertised. There were no scallions in sight and the lack of sauce and the general mushy texture of the entire order was deplorable. When I called to ask how we could remedy the situation I was told that I could bring it back, I drove back to the restaurant and was told that they don't do refunds although that's not listed anywhere on their menu or anywhere on their signage or advertising at the time. I drove all the way back for nothing they kept my money they had no issue with doing that and I ended up going to Mighty Taco instead. I was asked if I told the chef that I didn't want certain things included in my order I responded with why would I ask for things that are not listed on the menu to be excluded from my order. I was metmet w a prompt, but courteous, sorry no refunds thank you have a nice night. With all the wonderful Thai places in Buffalo I would choose something other...