Hardee’s — Restaurant in Burlington

My friends and I went to this location on March 11, 2024 to have a good meal and enjoy a few laughs. We arrived roughly around 3:30 pm.There were several nice ladies who greeted us and were very welcoming. I thought to myself, "wow, what great customer service". We ordered 3 burger combos and a chicken meal. I was very happy with the customer service until I decided that I wanted some barbecue sauce to dip my french fries in. So I went back to the counter where I asked one of the young ladies if I could have a container of sauce. I think she was willing to fulfill my request until her manager appeared. I was advised by the manager that I would need to pay 27 cents for this condiment, which couldn't have been much more than an ounce, and probably not that much quite honestly. Anyhow, I decided to voice my opinion that I felt it was ridiculous that a company would ask a patron to pay for such a small request when my burger combo alone was about 11 dollars. The manager, who I later found out was the general manager, dove right in head first and told me that if I didn't order chicken tenders or something of the sort, I would have to pay the cost for the sauce per company policy. I had no problem paying for it, but what I was appalled by was the tone of voice that she took when addressing me. Another issue I had was the fact that I had already advised one of the young ladies that was helping me that I was willing to pay for it. This manager didn't respond to that part, but instead decided that she wanted to have an ego trip. I found it very unprofessional and not good customer service. I mean this lady jumped in the conversation like she was Michael Phelps. I have always been taught that it's not what you say but the delivery. Her delivery of this message was horrible. I understand that businesses have policy and overhead costs. I personally would rather give away a pack of sauce than lose a customer. Someone above her should suggest that she takes some sort of sensitivity training. It would be a great idea and would probably be...

There is a man at Hardee's on Webb Avenue that is the rudest man I have ever met in my life! His name is James. I am a frequent customer there and almost always order through the app for drive-thru pick up. I have now had 4 separate bad interactions with this man and I am about to stop coming there. He is rude, not just to me, he literally lied to me last week when he told me that my app order was different than what he received, his is argumentative, impatient, and really just abusive in his manner overall. He should NEVER be around customers because he pisses everyone off! You will lose customers if he stays there. The rest of the staff there is great, but this one man, is a joke. I had to come in the store one day last week, because as usual, he did not have my order ready and made me wait. After a while, I realized he had forgotten me again, so I went inside to get it myself. There were about 10 customers just milling around in there waiting for food. They were all frustrated, you could tell. I know that getting help these days is hard, but this man is hurting your business. He's...

I stopped at the Glenn Raven Drive through and I never dealt with such unprofessional individuals before! I ordered my food and asked for a milkshake and replied they had no milkshakes, so I pull up to drive through and my friend texted me and requested a LG tea instead so I asked this older guy at the window if I could add a tea to my order and next thing you know he moving around flapping his arms and shaking his hips and mumbling something. But you can tell by his body language he was showing his ass! So I said don't worry about it and he replied with a bad tone of voice. "I already added it on! And I said again don't worry about it and he replied the manager doesn't want us to add on. So I just left my food and took off. I don't know why this place is still open or perhaps do something about management! You can not get me to go there again even if...