Little Caesars Pizza — Restaurant in Burton

I called ahead to order two Stromboli. The representative tried to get me to go to a different store due to it having pineapples. I told her that that would be okay and I would pick a different topping. She said okay give me 30 minutes. I get to the store and there is an employee walking out with boxes of pizza who gets in a car with a man and leaves there is another car sitting in drive through. I had five minutes before time to pick up my order so I park to walk in and pay. The person in the drive through also goes to walk up and the door is locked and closed. I pull to the drive through window and wait another ten minutes for someone to come to the window. I was informed by this employee that she did not know about my order as this was not her regular store and was her first time working here and the only other employee there is a teenager who hasn’t been there a week. The employee came back another ten minutes later with my two Strombolis and apologized. She said that the person before she got there left and did not update her on anything. I asked for the store manager name and it turns out Eden was the store manager at Atherton Rd. Flint and was also the employee I seen leaving and who originally took my order. I asked for a manager above her and was told his name is Mario and there was no contact info for him as he was just promoted that week. The picture is of one of the Strombolis and I was told there is nothing that could be done and was told to call customer service which I have done multiple times only to wait over 30 minutes each time and not able to speak with anyone. Both Strombolis were missing items inside and the dough was not even done which for almost of hour of waiting it should have been. This is how we were served a half eaten looking items and we were not able to be...

Through ordering ahead for myself and family, and doing multiple door- pickups here, I've come to the staggering conclusion that this Little Caesars must pull random people off the street give them Little Caesars t-shirts and have them "work" in the store, on a daily basis. They must have some system in place not to get the same random people twice because you would think if anyone had worked more than a day here they would get the hang of it. But nope over years and historic consistently under delivers. If the app tells you it's going to be 20 minutes, Bank on 40, if they tell you 15 or 20 on the phone and another five. And if you're doing a delivery you can pretty much rest assured you will wait 15 to 20 minutes after driving 5 to 10 minutes and waiting another 5 to 10 minutes to get to the window, unless you give up and go wait in the store which has no chairs and does not have the self-service station available for doordash but does for regular customers. These people inside the store are wearing Little Caesars shirts and sometimes hats and sometimes but not often plastic gloves, they're handling ingredients and packaging materials and making motions on the cash register and opening the drawer, but despite all this orders take an eternity. Be warned if you choose to order here or your order from an app is routed here you're in for a long heart-wrenching and disappointing experience. Almost all of the other Little Caesars in the area are actually pretty good it making pizza and other such items quickly, and in most cases match the estimates given on the phone or in the app. If you are ordering through a delivery app and see your order routed here, do yourself a favor and cancel in order from another...

My son and I visited this Little Caesar's location on Atherton Road in Burton, MI. We ordered the Steak Bites, a Stromboli and got a Hot and Ready Pizza. Once we got home, I got a piece of the Stromboli and when I went to take a bite a piece of sausage fell out. Cooked into the sausage was a piece of hair. My son called back up to Little Caesar's and told the person that answered whom I believe to be the Manager that there was hair in the Stromboli. He asked my son to describe the hair. My son told him that it was black colored hair. I took the phone and told him there was hair in our food, cooked into the sausage. He said that if we brought it back that they would remake it. When I got to the restaurant, the person whom I believe to be the manager told me that it was odd that it was black hair in the food because he made it and his hair is dyed. He then said that some of his workers have black hair, but they wasn’t near the food. As he's talking I look past him and the guy that's making a pizza has black curly hair, about the length of the hair that was cooked into the sausage. He wasn’t wearing a hair net, he just had on a baseball cap. If you visit this location please check your food because you might find hair cooked...