Black Rock Coffee Bar — Restaurant in Caldwell

I don't normally leave reviews because I've worked at coffee shops & am understanding, but my service at the Caldwell location was absolutely terrible. There's no drink stoppers for the wide mouth drinks, so my coffee dumped all over my car, when I went back to ask for a rag to clean it he was very rude and acted inconvenienced by me. The other drink I got was not even the drink I ordered, when I asked for it to be remade he looked at me like I was crazy and said " you want me to remake it?!" I said yes I'd like the drink I ordered and he said "k" then turned around. I understand mistakes happen but remakes & good customer service is essential to a coffee shop. I love black rock but was less than impressed with this location. Also the wait time was...

Drinks are good but honestly being hassled over trying to get two drinks one for each of us in the car and use the $2 drink cards we were given just like we did yesterday with zero issues and now suddenly it's an issue we're already blocked in at this point can't leave so I get stuck with a drink I didn't even want all while one person gives us a piss poor reason and the other person doesn't understand why we were told we couldn't do it to begin with really just gave me the ick so I'd rather not spend 15+ minutes on that and will just keep to my go to coffee shop in the future instead of going out of route to support the new...

First time I went and ordered an Americano and an energy drink. Both were made right and tasted good. Took my mom and sister back excited to show them the new place and they charged us for larges when we ordered mediums, didn't add cream or sugar to either Americanos. Went back a third time with high hopes (this place is by my work and the line isn't insane like Dutch Bros down the street) they made my matcha correct, but the cold brew my sister ordered was absolutely nasty. It tasted like it was made with dirty sink tap water, gross gross gross. Giving them two stars for the energy drinks, but...