I always have a great time at Chuckchansi especially when I win lol but yesterday I was there my family was in the pool area I went down to the casino floor for 10 minutes to see if I was called for a drawing when I tried to return to my family the female security guard wouldn’t let me back in saying the pool area is closed I told her my family is there I just need to go back .. she called someone to confirm and they told her it was open .. I thought ok she’s going to let me up then tells me to wait still because she had been told it was supposed to be closed it was ridiculous I was tired of walking back and forth but was getting irritated with her not letting me in AFTER I TOLD HER MY FAMILY/KIDS ARE AT THE POOL!!! I turned to walk to the other tower and asked to be let up showed my ID and gave my room number I mentioned the ridiculous female guard and he said yes I got a call about you WOW he than calls the female guard and saids the lady you called about is here and confirms with her the pool is open and I need to go back to her to go up … First of all I’m a guest how about treating me that way .. and if I say my kids are in the pool I have a room number and my ID why are you treating me like a criminal … he than told me to go back to the female at the 2nd tower I said I can go up the first tower at this point and walk all the way around he tells me no there’s no way to the pool through the first tower you have to go back to her .. I had already walked from the second tower I wasn’t going to walk back .. I walked passed him to the elevator he apparently doesn’t know the hotel is all connected and it may take me longer to get to the pool but I wasn’t going to go back when the female had already upset me!! Chuckchansi I have a great time there I play and enjoy my time there but some of your security needs to do better and remember we are guests not criminals.. I don’t know if I’ll be going back for awhile after that experience and while I’m making a review can I just say Jackie the phone representative that answers the phone is a nightmare she is a disgusting first impression of Chuckchansi extremely RUDE and unprofessional I avoid calling in at all costs because she’s the one you have to deal with when calling in! What I like about Chuckchansi is the atmosphere in the casino the cashiers and managers are amazing they treat you like family Sam the floor Manager is always friendly and greets us kindly while we’re there .. casino host Jesus is the best keeps me updated on promotions and invites me to visit for some fun .. Matthew and money are the faces I love to see every time I’m there Diego in the soho cafe is a great kid thank you Diego for your customer service and making sure I enjoy my meals .. it’s sad that one or two bad apples can ruin so much greatness!