Dairy Queen Grill & Chill — Restaurant in California

I have ordered from this California store many times and the food has always been good. Yesterday, 12/12/22, I ordered a chili dog, French fries and a blizzard for my mom. Mom lives 1/4 mile from the store, but she doesn't drive so Door Dash delivered. The hot dog was completely cold, the French fries were white and under-cooked, and the blizzard was separating into a strange consistency. She stirred the blizzard for a while and made it edible. Even the dog refused the chili dog and French fries. She had to throw them away. I am very disappointed.

Update 12/13/22 Slow delivery doesn't doesn't explain white under-cooked French fries. Perhaps you could check to see who was working that day. The French fries need to be cooked longer. I did leave the same comments at Door Dash. Door Dash and Dairy Queen both need to be concerned about good service. I would hope you communicate with each other about fixing issues rather than just...

It smelled like mop water in the ENTIRE restaurant and made me nauseous before even receiving our food or ice cream. Half of the restaurant doesn't appear to even be available for seating. It's not a big enough space to begin with. When we went to leave we walked down the opposite side that we came in. (as most places typically work). Just to find out, with our hands full of food of course, that the door was locked so you couldn't even get out on that side. They had no signs indicating that. We then had to walk back through the crowd of people waiting in line, with our food again, just to get back outside. I don't know if this is how a typical day is run here or if this was just our timing but it wasn't very pleasant...

The only reason that I still go to this Dairy Queen occasionally is because they keep alot of flavors and sauces after the other Dairy Queens discontinue them. That being said, I went to Dairy Queen earlier today and for the second time in about a week, they messed up my blizzard. They are also extremely slow Everytime that I go here, sometimes taking even a half hour just to get one order on a slow day. This Dairy Queen also has extremely frost bitten dilly bars almost every time that I go, it is like they never replace them. I will say as well, the staff is usually young high school or college students, and are often highly confused or left alone. This DQ needs some desperate...