Jack in the Box — Restaurant in California

DONT SPEND YOUR MONEY HERE!! September 24th 2024. At about 9:50pm. I order a sourdough scramble and French toast sticks. I got home and realized I received a sourdough jack and French toast sticks. I returned to the unit to get my order corrected. While waiting I noticed an employee not compliant with fast food dress code on his phone. Once he handed us the replacement I checked to see if the order was correct to find that he had given us a cold sandwich. We requested a fresh sourdough scramble he told us he would rather just give us a refund. So we got the refund and requested his name and his managers name. He said he was the only manager and if we wanted we could call in the morning. We asked for his manager and he threatened to call the police on us for waiting in the drive through. Jack in the box please review the photo I posted of your “only manager” and follow up. Also please retrain your employees on dress code, food temperatures, and above all customer service. I’m sure you have great shift supervisors but this one makes your establishment look like...

Went to jack in the box to get my son who has autism frys.( which he will only eat) when I went to the speaker I asked if anyone was there cause no one greeted me after a few moments . I was then told what the hell can I help you with. I was shocked but then continued to ask how much their frys where and he then continued to degrade me and say you can’t read the price is their. I asked why the price he gave me was different from the screen he then continued to cuss me out . And stop talking. I pulled to the window to ask who I spoke to. And ask why I was being treated this way . He began to mistreat me and cuss me and while my son began to feel unsafe. What upset me more was the manager just laughed at me while the employee yelled at me. The managers name was Elizabeth. He then shut the door on me. My son began to have a panic attack freaking out. Unexceptable. Bad enough my son has trouble eating now he’s scared to eat at the only place...

Extremely bad experience. Late at night on the road far from home, few places to go, placed order online to prepare now, went to drive thru and was declined service after two times driving through and being told twice within 15 minutes on the same night that their system was down for about 15 minutes (no progress on 2nd time). The male server on Sunday night was extremely rude and yelled at me after I tried to ask some questions about orders, interrupting last question because he didn't know how to answer. Then said they won't serve me at all when I already paid for it.

Why does Jack in the Box not prevent online orders when a restaurant is not available to take orders and does not refund for a declined order? That is theft, a waste of time and a...