Jim's Restaurant — Restaurant in California

I won a gift certificate to Jim's in Prunadale a while back and gave it as a thank you to someone today. They went to the restaurant with the intention of using it to pay for part of their dinner. The staff at Jim's in prunedale refused to accept the gift certificate. They were quite rude to the person who I gave I t to, and to myself when I called them on the phone to inquire why they didn't accept the gift certificate.

In California gift certificates do not expire and they follow the business not the owner of the business.

Their claim was it was no good because the business has a new owner...which is against the law.

I will be contacting the owner tomorrow and see what they have to say as their staff said they were not in today.

I have gone to Jim's in Seaside for over 10 years and have the best experiences ever and I am shocked at what happened at the prunedale location I never expected...

The white girl who served us had terrible communication and customer service. We came in with three kids, sat down, and asked for water—she never brought it. Two white guys came in after us and got water right away. We were ready to leave, but the auntie from the back came out with complimentary appetizers, and that generosity is the only reason we stayed.

Even then, the white girl never checked in, never brought plates, never refilled our water. If it weren’t for the Asian server stepping in to actually take care of us, we would have left no tip for her poor customer service. Management, if you're reading this, that tip was 100% for him, not the white girl.

On top of all that, when we left, she didn’t even say goodbye or good night. Just plain rude. If you’re that salty about working in a Chinese restaurant, maybe find another job instead of taking it out on customers.

We will not be...

Local bro here. Jim’s has always been quality Chinese food. Always. And while the prices are pretty similar to other Chinese food restaurants, I feel like the proportions and quality outweigh any neighboring venues. The vegetables are always fresh. The meat always appears to be quality cuts. There isn’t a lot of room for indoor dining, but they do have a small patio area outside. On this occasion, we called about twenty minutes ahead, and waited ten minutes in the restaurant for our food. While it was wary dinnertime(around 4:30), there were only three tables occupied. Again, everything is quality, so a little wait for crispy vegetables and food that hasn’t been sitting under a warming light...