I don't eat here all that often and now I just spent $40 on 3 burritos that I ordered with Sour Creme and Guac I spent 30 min round trip to drive down there and pick them up to get back home and find out they didn't write the order down right. When I called the reaction was oh yea sorry I forgot to mark it down correctly would you like a side of each... The appropriate response would have been to comp me some food the next time I'm in. No I'm not going to drive another 30 min round trip to get a side of guac and sour creme that should have been on my burrito in the first place and eat an hour old burrito lol. I just won't go back in the future if this is the kind of customer service...
Read morePoor customer service from the only waitress in this location. At first glance, I thought it was due to it being busy, but no, customer service is the most important thing when doing what you do when running a restaurant. I don't understand why you'd have to remind her about an item you ordered twice and never received that item. This, unfortunately, ruined my dining experience here for the remainder of my trips. She won't ever get a tip from me again. Luckily the food is excellent, but not your service. She is lucky I don't own this place because she would be looking for a new place to work. She seems unhappy with her work idkjs🤷🏽♂️🤦🏽♂️Los Establos hire a better person with a good...
Read moreAlright, so for 2 FOH (probably 2 BOH too) and me picking up at prime dinner rush, they killed it! The Taco Salad is stacked!! Got ground beef (gotta test the waters).. and 11 and change out the door? I'm a happy camper. Fast delivery, solid prices for the portions... in house made ingredients. Got a few green/tomatillo sauces (some salads get dry real fast). Only sniff is the FREE salsa I was given when asked. So no qualms whatsoever.
Wanted to get my foot in the door with basics before I go full bore and explore more.
[Pic is 10pm, dark- food ordered around 5/530. Guacamole was a vibrant green, and definitely a...
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