McDonald's — Restaurant in California

I ordered 2 of the 2 cheeseburgers meals thru the drive thru. I drove home and discovered there was no cheese on any of the burgers. I drove back and they made my order again, but no apologies for having to drive back. I asked if they could compensate for the extra trip and they threw in an apple pie. I arrived home only to discover that once again, no cheese on my cheeseburgers. I drove back again (3rd visit now) and the girl told me "I thought you said no cheese" (if that was the case, why was i not offered compensation for the price difference) and I replied, that yes I said that my cheeseburgers had no cheese. Another girl confirmed the conversation from the first time I came back. They made it again and a man came out to apologize for the confusion. I requested some sort of compensation for having to come back again. A different guy responded, with attitude, that I was already given compensation the first time (so I guess my wasted time and gas only matters with my first return with their mistake). I explained that it was in the bag of mistake food i had just given back to them. They gave me back the same apple pie, now old and cold. Went home irritated with the situation and lost my appetite to eat my food. Super disappointed with how it was handled and would only return to this location as a...

I went through the drive through and ordered one of their breakfast sandwiches that said it was going to come with hash Browns and I also ordered a large orange juice the orange juice as a substitute for coffee. They charged over $4 for the orange juice. The breakfast sandwich was very small and hard and there was no hash Browns. They made me wait for the orange juice because they said the machine needed to be filled.

I ended up going back into the restaurant returned the food and requested my money back. The charge was over $11 for sub par food and a non complete order. Had I driven away and not checked my order I would have missed that it was not complete.

When I went into the restaurant to ask about the missing hash browns the people were talking bad about how I had pulled away without the orange juice.

Their attitude and poor quality were also a reason for returning the food. I've never been a huge fan of McDonald's I thought I would try it this time and BOTH the food and attitude of this location reminds me now of how and I why I do not go to McDonald's especially for breakfast this restaurant was totally rude and the food even though I did not eat it was of poor quality. Spend your hard earned money...

The staff here are great. The food is fine. But this location is awful if you're trying to actually eat there. I have no idea who decided to remodel it the way they have but it's just terrible. You HAVE to order from the stupid kiosk. Which is not only annoying, but takes forever, and older people have trouble, so then the staff has to sit there explaining step by step "click on burger click on this click on that blah blah blah" the whole time when they could just TAKE. THE. ORDER. VERBALLY. WHY is this a thing. Then they took away the soda machine, and now you can't get refills. There are no bathrooms anymore either, so good luck on that especially if you have a kid with you. and then the seating area is bizarre and uncomfortable. Please just put it back how it was. This is seriously the worst McDonalds floorplan ever. The traffic flow is terrible, they have the people taking food to the drive through POPPING out of doors around blind corners, and I've walked through the door and almost been run into several times. It's a mess. Go to the AG one instead or SM where it's actually a normal restaurant instead...