Sonoma Eats Restaurant — Restaurant in California

I recently had a frustrating experience at Sonoma Eats that compelled me to share my thoughts. Despite being a regular customer, I encountered a significant issue with my order that left me feeling disrespected and undervalued.

When I placed my order, the employee on duty got it wrong. Instead of acknowledging the mistake, he insisted that I needed to pay more attention to what I was ordering. He continuously repeated this, claiming my ignorance. This dismissive attitude was incredibly frustrating, especially since I frequent this establishment multiple times a month.

To make matters worse, he overcharged me for my order (I ordered 6 tacos, each taco was 3$ yet came out 24$). When I tried to move on and just pay for my order, he continued to double down on his assertion that I needed to listen better next time. It felt like he was deflecting responsibility for his mistake onto me rather than owning up to it.

I was so taken aback by his attitude that I was losing my temper and wanted to punch him in the face. Instead of escalating the situation, I decided to walk away and express my dissatisfaction here, knowing that the owners pay attention to customer reviews.

I hope they take this feedback seriously to improve their customer service or fire the guy bc he always has a smug attitude and I've seen him treat other customers the same.

The food is great but this guy needs to get...

I loved Sonoma Eats! It was recommended by the property manager at our vacation rental. The food was delicious, the service was friendly and the atmosphere was fun. The layout is a little odd, but we were a big party and sat in their one big booth. It’s super cute from the outside - loved their sign.

The portions were really big for most items, although some were more typically sized (like the street tacos). Everyone seemed to really enjoy their food. They were able to easily accommodate my gluten free and vegetarian requests (I do not have Celiac disease though so I don’t worry too much about cross contamination. I would call and talk to them if that’s vital for your health)

We had the Pumpkin Seed Dip, Guacamole and Salsa Trio. All yummy IMO although I’m not sure all the more traditional meat-eating men in our party were huge fans of the Pumpkin Seed Dip. I didn’t eat the Queso Fundido but it got devoured. The Birria Plate, Baja Fish Tacos, Quesadillas and Burritos all got rave reviews. We also had a jicama salad with tajin that was DELISH. The margaritas also got high marks.

If I lived in the area I would be back on a regular...

The food was really good but the service was poor. Came here when it was in the upper 90s and asked for some tap water to go with my meal but they wanted to charge $3.75 and because they had outdoor only seating I felt they should have provided water. Also when I went to pay I had to pay a $0.50 convenience fee to use my credit card and it's not listed anywhere on the menu or any signs so I'm sure it's illegal. Plus on Visa's website it states "Visa regulations prohibit merchants from applying surcharges to normal transactions" I mean it's 50 cents so not the end of the world just annoying. Also we had to ask for eating utensils and they acted like it was a surprise. But the food came out relatively quickly and The flavor of the enchiladas and burritos were great so that's nice. It's definitely runs on the more expensive side for not really going above the minimum for service. But it's Sonoma so the prices...