Starbucks — Restaurant in California

I usually have great experience and service at this Starbucks. On this particular day, I ordered two large drinks, one iced one hot. I was very careful when explaining what I wanted I said one drink is going to be hot and one will be iced. I was specific about that because usually when I Order an iced drink and a hot drink they both come out iced. With this past experience, I was very specific and slow in ordering. The woman in the drive-through who was taking my order kept repeating the wrong order until she finally got it right. This is not a big deal as I understand how retail can be tiring, especially at the end of the day. I had a nice attitude the whole time and was very chill. When I got to the window, she handed me two iced drinks. I said oh this one is actually hot. I explained that my daughter would not like an iced drink as she never orders iced beverages. I was super sweet when letting her know this. I already paid and tipped when I told the woman that the drink was hot. She said oh OK, and they went ahead and made me another drink. When she handed me the new drink she had a definite attitude and looked at me like a spoiled little girl who did not get her way. She was literally angry at me for her own mistake. This was really annoying to me as I had given her a tip and was super nice to her. This happened on Tuesday 4/16/24 at 6:15 PM. I don’t really want to go back to this Starbucks because I honestly didn’t deserve that behavior. There is this one gentleman who usually works the drive-through who is fabulous. I usually see him and always have an amazing experience. He definitely...

This Starbucks location truly embodies the coffee shop stereotype. It has a handful of small and long tables for people to gather at when drinking coffee or as is more typical lately working on their laptops in isolation. I did really enjoy the nice wooden benches which seem to be well built and looked inviting.

We ordered one of their overpriced under flavored $7 drinks and it tasted nothing like what we ordered. For some reason caramel tastes like chocolate. Go figure.

That's about what I expect from Starbucks anymore though. Overpriced, over sugared, and enough calories to replace a meal or two,

Ordering from the counter was unpleasant but they did make the drink quickly, fwiw. It was a good reminder as to why I normally actively...

I like the baristas however the wait is entirely too long now. The average time people spend in line is short however the drink creation time is 15-20 minutes on average. I go often. Additionally, when people order remotely, I’ve noticed the people for mobile drinks are still waiting another 10 -15 minutes And there is a lack of consistency when making some simple drinks like cappuccinos, lattes etc. Being picky, but as a customer of a multi-billion dollar coffee company for which expecting excellence across the board should be a requirement, and knowing this is a trivial request, but there seems to be no standard when ask for “dry” or “bone dry”. Starbucks needs a proper...