Starbucks — Restaurant in California

Went to this specific location knowing it’s not impacted thinking I’d get good service when it was the opposite. I usually go to Union since it’s close by, but wanted to give this location a try. I ordered my latte and when I pulled up to the window I got the drink and when I’m leaving the drive thru lane, I check and see if they made it correctly and they didn’t. They made the latte I wanted expect on the label they put “whole milk” and I wanted a decaf in which they did listen. I then pull up to the drive thru to tell them how I wanted it all over again, and the guy juts tell me “if you want we can make you another one” “the guy that made it told me he made it with oat milk” in that case I didn’t trust them because food service workers juts make excuses to not remake something again. So I told him I’ll have another one instead and told him how I wanted it made and I told him just in case. And towards the end when I told him “as a decaf” and I sat there for a second got no response no confirmation. When I pulled up to get the remade one he seemed bugged or like not in a good mood a bit. It seemed like there was just 2 guys working there. Around 2pm, today august 26, 2024. And this picture is of the second one I got made, and it made me not trust this location even more because they didn’t even print a label to know how they made it it just makes me think they didn’t listen to how I told them how to make it all over again. For sure never coming back to this location. Highly disappointed, aside from that only one person was in front of me in line and since it’s never impacted at this location you’d think if a place doesn’t have much people eating there then you’d get better service in this case they failed at it not being busy. The s Union location has never failed to give good service to people that I know and I can confirm it is true. If you want to get a customers trust then show it, print the label and do your job correct!!! It’s better to wait out the line at a location that’s more impacted that gives way better service than to be disappointed at a location that’s not busy that can’t even get the...

I never go to this location because they’ve messed up my order in the past, but today I decided to give it another shot — my mistake. I ordered a lavender matcha with no customizations, and it was such a letdown. The drink was so watered down I could barely taste anything, and it didn’t have the lavender foam on top like it normally does.

When I asked about it, the barista just said, “Yeah, it’s hidden in the middle.” What does that even mean?

I really needed that drink to get me through my Friday, and it ended up being a total waste of money. Disappointing when you’re counting on something small to brighten your day and it misses the...

I went in today to pick up an order for my daughter. She’s a coach for girls softball. The staff was not friendly at all. The drinks were waiting on the counter. There were food items missing. No sorry let me check. I asked for a drink carrier. Someone slid one across the counter at me. One of the lids of the four drinks must have been loose because it was spilled out into the drink holder. None of the others spilled. When I delivered it to my daughter it was still missing part of the order. I shouldn’t have to ask for them to complete an order. I shouldn’t have to pay for...