The Cheese Steak Shop — Restaurant in California

First of all: the cheese steak was actually very good, also my children enjoyed it a lot and they know their cheese steak. I've been to Philadelphia, PA to try different cheese steak places - and here they are kind enough to have posters on the wall with the most famous cheese steak venues in Philadelphia with a bit of history behind them. It's a very nice touch. To me the best cheese steak in the bay area is Jersey Joe's in San Carlos, but it's far, and recently i don't think it's as good as it once was. So i was eager to discover another venue with a great cheese steak. This place is pretty convenient but it's small - OK not a big deal. They do not serve beer - which is very annoying. However, the cheese steak is very good. So why the three stars? They only open at 11AM, which is a bit late to start working, isn't it? I in fact had to wait at a park nearby. However, and this is the big deal, i had to wait, without warning it would take so long, for 55 minutes !!!! In order to get my order. This is fast food, I was there with three children and we just ordered two regular cheese steaks, nothing out of the ordinary. There were at least two staffers behind the counter, three at some point. It seems to me one person was working one order at a time, instead of getting enough meat on the skillet for all the people in the shop at that point. It was REALLY painful to wait, because there was no information whatsoever how much it would take. Oh and ordering online doesn't help, I was talking to other people while waiting and they too had to wait almost an hour even if they placed the order online. It's absolutely incredible. To the owners of this venue:

1. wake up early and open at 9AM!
2. cook the orders at the same time on the skillet! Don't wait for ONE cheese steak to be ready before reading the next order (guess - another cheese steak) and start...

Ordered online and showed up 10minutes after it was supposed to be open. The door was locked, but someone was in there. I called to ask what was going on, but she wouldn't answer the phone until I let it ring for a good minute. She explained the store isn't open because she is waiting on her "cook." I waited around another 15minutes and they didn't open. I called back to try to cancel my order and she couldn't, so I told her not to make it. I showed up a few hours later to get a refund for the order, but she told me I had to call the office and gave me a #. One thing to note the lady I talked to on the phone was the one cooking when I showed up for a refund, so she wasn't waiting on a cook.

The only positive is that the guy who answered the office phone # was extremely nice and apologetic. He hastily refunded my money and gave me a gift card...

I ordered a large Philly cheese fries chicken and when I got the order it was in a small container. I ask the lady employee if this was a large order and she said yes they just put it in the small container because they ran at a large container boxes. I also asked her about the amount of food that was in the small container and she said it was the same amount they would put in a large container. Now how I think is if it's a large order it should not fit in a small container box, this means that we're all getting cheated when buying Philly cheese fries because it's the same amount that fits in a small container or they just gave me less food one or the other. But I feel very cheated for the price that I paid for it and was very upset. I don't think I...