We had a wonderful afternoon in Cape Charles. My boys had played on the beach all afternoon and we had a long drive home. We saw that this place was still open on our way out and decided to stop and try it out. Due to covid things were done a bit differently and this was all totally fine. I wore my mask and went inside to order our food/drinks. They gave a buzzer so we would know when to come get our food. While we waited for our food we explored the cool trains sitting on the nearby train tracks which my son really enjoyed. We got our food fairly quickly.... the pretzels and beer cheese was everyone’s fav of all we ordered. My oldest enjoyed his burger, my youngest had the chicken fingers which were very hard/crispy, the fish and chips my mom and I found to be too “fishy” tasting which to some won’t make sense. Once I removed the breading I was able to eat most of the fish inside, but it was just ok. The real problem came when my mom and kids decided they wanted more of the pretzels with beer cheese so my mom placed two more orders for pretzels and beer cheese and I had enjoyed my 1st glass of wine so ordered another of those as well. Well when the buzzer went off she picked up her order which was packaged in to go boxes. When she got back to the picnic table we were sitting at and opened the boxes there was NO cheese dip. She went back inside to ask about the cheese dip and was simply told they didn’t have anymore! No offer for refund just an offer of a different sauce she did not care for which was served with the onion rings. I found this to be completely unacceptable. We would have never ordered additional pretzels had we known there was no cheese dip. The employee taking orders did come out to our table to let us know he was unaware there was no cheese dip and said he took the wine off?? The wine had absolutely nothing to do with the pretzels we now had with no cheese dip. I enjoyed my wine 🤷‍♀️ I appreciate the fact that they took off anything at all but there most definitely should have been a refund for the pretzels that were served with NO cheese dip. We would have been happy to hand them back over especially since we paid $14 (I think) for two pieces of a braided pretzel with no cheese dip times two... $28 for 4 pieces of a pretzel.... Crazy! This is not good business! We collectively spent over $100 total. There was an automatic 20% gratuity which typically I would not mind at all, but considering what took place, and the fact that we ordered and picked up our food ourselves this was all around super disappointing. Coming from someone who used to work in the restaurant business this is unacceptable. We will definitely be back to visit Cape Charles, but will Never make the mistake of coming here again.