Starbucks GRR Post Security atrium — Restaurant in Cascade Charter Township

Whoever was working 1:15 on Friday April 9. Bigger lady dark hair. Needs to be fired. In airport why would they be closed at 1 and 3 employees standing inside an all glass cafe. Things are weird with covid so who knows if they are really closed no signs anywhere. So all my mom did was pull on the door. This angry employee on her computer screams we are CLOSED. then mouths OMFG. Seriously??? I own businesses and trust me I know we are all hard up for help, even bad help, but if ANYONE spoke to my customers the way she did... .the customers.... the ones that pay you and the reason you have a business would be FIRED...

Aneda "with an e" is very unprofessional and rude. I've gone to this location several times and have only had an issue with this employee. I downloaded the starbucks app on my phone because of a sign I seen posted on the counter and when I tried to use the app it didn't work, so I was told they have IT working on it to keep trying...so I did just that....Aneda got upset with me for asking about the app, and then told me that I cause problems every time I go in there and I was no longer...

I’m used to airport Starbucks being unfriendly and slow. This one is the complete opposite! Even while busy, all the workers had smiles on their faces and were very sweet. My shaken espresso came out just like I ordered it and my breakfast sandwich came out piping hot! It’s also very easy to get in and out of and is super clean. My order came out within a few minutes even with them being busy!! Thank you Grand Rapids...