KFC — Restaurant in Celina

Ordered the same thing as usual. Big box meal, number 7 at this location. Not only did they run out of orginal thigh but was asked if I wanted another leg in place of it or take a piece of extra crispy. ALL after the orginal order was placed. When I got the food I asked why I didn't have the breast. I was told that this meal comes with all dark meat despite what it shows in the picture. But when you place the order online it ask if you want "all dark meat". I was told by the associate whom range me up that that meal is all dark meat and i would have to pay $1.99 more if I wanted any white meat. I have never been so disappointed with my food here before but this just drew the line for me. I also asked for bbq for the kids meal and she gave me sticky chicky. I have no idea what it is. I asked for bbq and she said that's not what you ordered. I said I told her that's what I wanted. And I see my receipt and see she also range us up for tea and neither of us got tea. Then as I was leaving she called over another coworker and said I will tell you in a minute. I looked at her and said that it's very disrespectful to talk about people. She said whatever and grinned. Poor service if you ask me. I won't be back for a long while. Just am amazed at how customer service isn't what it used to be. You used to be treated with respect as a customer but I guess...

Stopped by on a Sunday around 2:30. Facility is fine, staff was courteous. We ordered the 12 piece family meal, extra crispy. There was next to no wait, very fast friendly service. Our 3 sides were fine, biscuits were good. Unfortunately the moment I pulled the chicken bucket out of the bag I knew we were in trouble. 12 pieces of chicken barely filled half the bucket. I pulled them out to count them because I thought maybe they just shorted us a piece (or four), but no, there was indeed 12 pieces, 12 pieces of the saddest most anorexic looking fried chicken I've ever seen. Again, we ordered extra crispy; this was clearly original recipe. On top of that the breading was complete mush, falling off the chicken and so undercooked it was still batter in some places. For $38 I expect better than what I could have...

The food is good but don't bother with the online order. You have to wait in the line because they dont allow people in and they won't bring it out to your car either. You might as well just wait till you get there to order because it will take the same amount of time. I honestly just think if you are going to offer this as a convenient option then you should allow for curbside delivery or the person to be able to come to the door...