Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability.
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4.7
(154)
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Drive through line was very long so I decided to go inside to order. There was no line inside. I ordered 2 iced espresso based drinks - both basic on the menu items, no fancy add ons or extras. The first drink I received within 3-4 mins. The second drink, I ended up waiting 15 mins for. It’s not that they forgot about it, it’s that it took the barista basically that entire time to “pull the shots” for the drink. I heard the barista making the drinks say “I’m only 3 mins behind in orders”, so why did it take so long. It was pretty bad customer service when she could even say sorry for the wait when she saw me standing there that long with one drink in my hand and waiting for the other. Save yourself the time and trouble and either plan ahead for a long wait for visit another location south...
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I’m going to lose my mind if they don’t turn back on the order ahead feature. I hear that the manager can decide to turn it off when they are busy, but I can see the store from my house and it’s been turned off when there isn’t even a line. I know it sounds silly, but my order is complicated and I can only explain it properly on the app. The drinks have not been consistent on my last few trips either. I order a quadruple shot and oat milk and I swear there is a splash of espresso and a gallon of oat milk most days. I will say the positive is that I am learning to make my own iced coffee now, so I am almost to the point that I won’t need them anymore at all. So, thank...
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On par with other Starbucks for atmosphere, the issue was with the drive-thru service.
Ordering went fine, the struggle was getting my coffee while other orders were taken. Once to the window, I could see my coffee ready to go, and I was ready to pay. Yet the worker took three more orders and continues to gather other coffees while I was awaiting my order. This technique was causing the drive-thru to back up, more than it should have. It was almost 10:am, so it wasn't their morning rush.
Will give them another try, worker could have just been inexperienced...
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