Mazzanti's Beans and Cream — Restaurant in Center Township

To be fair, I’ve only been to Mazzantis one time, and unfortunately it was my last time. I am all about supporting local small businesses, but when you charge nine dollars for a large milkshake, you’ve lost me and my loyalty. I’m in sales and I understand things like costs, overhead, margin, and labor. I’m guessing a large milkshake costs the business owner less than $2.00 to make, and that may be on the high side. I see no justification to charge $9.00 for a milkshake, and if you want to charge more than any other ice cream vendor within 100 miles it should be one helluva good milkshake worth driving 15 minutes for, not thin and runny. They may have good ice cream, but is it really that much better to justify fleecing your customers. Does anyone remember Brusters when they were open? They had a very short run in Butler because they priced themselves right out of business, and at the rate Mazzantis is going they’ll suffer the same...

Came here for the first time to get my wife a tornado. Unfortunately, there was some miscommunication during the ordering that lead to confusion between “Reese’s candy” and “Reese’s peanut butter cup.” A perhaps understandable misunderstanding during a busy time on a weekend afternoon.

However, where this could have been handled calmly and cordially, the servicer preferred to just say how we ordered incorrectly and walked away. After approaching the servicer again, she was rather offended and made her point rather poignantly by slamming the window.

We eventually received what we ordered, and it was okay. More expensive and maybe a half step below a DQ blizzard in taste. Service, though, we prefer King Cones. Overall, we were disappointed after hearing such good things. I hope the servicer was just...

the lady who took our order was extremely rude to us. i got a tornado with cheesecake and cookie dough candies. i asked if i could add malt as well and the blonde lady was so annoyed and scoffing at us. “well usually people only get one candy”. okay?? on the menu it says you can add additional candies for a price. there was barely any candy in my tornado and i feel like they did that to spite me. i get the same exact order at kings cone and never had a problem. will not be coming back.

i can tell their employees get their customer service skills from the owner by how the owner replies to their reviews. only extremely defensive and non apologetic which comes off incredibly unprofessional. they obviously don’t care about your experience....