Starbucks — Restaurant in Cerritos

Learning experiences. Sucks when they happen, but the experiences make us better off in the grand scheme of things.

2 Frappuccino Happy Hours a year apart, 2 fails

Last year's FHH, I thought I'd go to a Target Starbucks, in the hope of bypassing long lines at stand alone Starbucks locations. Boy, was I wrong! When I arrived, the line was already about 15 deep. However, the reason was not so much demand, but that there was only one barista taking orders AND making the drinks. Bu-whu?!? The FHH was designed to bring in volumes of customers & only 1 barista to handle the load? It became so backed up, one of the Target managers came and picked up the slack. It's only 3 hours, people! Proper staff scheduling would've prevented things from not running smoothly & efficiently. The wait was almost an hour. I had thoughts of "Is a 1/2 off frappuccino really worth this?".

Fast forward to this year's FHH. Remembering the events from the previous year, I naturally had reservations on coming back to this location. Convenience influenced me to come back to this location, as we were visiting my dad's grave at Forest Lawn. Plus, I thought positively, thinking Target Starbucks learned their lesson last time & will make sure nothing like that happens again.

The sit-rep? Yes, one barista taking orders & making the drinks. The line at 3pm was around 8 deep. Fortunately, I wasn't the one buying the drinks. I rested my aching muscles in a chair located at the Target snack bar. There was some improvement since last year, I'll them that! The wait for drinks seemed to go by quicker. However, that doesn't make up for the lack of proper staffing. One taking orders, one making drinks. At the very least, for Frappuccino Happy Hour of all things.

I recommend going to a stand alone Starbucks than spending...

Usually the baristas make you feel pressured to decide. NOT TODAY! ERIN is the barista that helped me out! She was such a sweetie pie. I was so indecisive this afternoon. Erin was so helpful though. She definitely knows her drinks. She explained in full detail what all 3 drinks were made with. Therefore allowing me to make a quick decision as to which drink I was going to get! NO PRESSURE whatsoever! She definitely saved the people behind me some time by helping with me making a quick decision on a lovely MIDNIGHT REFRESHER…DELICIOUS! I hope she’s there next...

I hate writing reviews but this bothered me. The place was clean, but the barista James was very rude and eye rolling person. Didn't even hide it, I understand my drink is weird but don't make someone feel weird about their own drink. Then , I get charged 1.20 for something they DONT have. I understand it's nothing but make sure you have something before you charge someone for the extras. Lastly, he throws the straws not once but THREE I've never been treated so poorly. I understand James was getting busy but it was only 4...