I normally don’t write reviews but I am giving them one star because I went there last night and they got my order incorrect after getting home and a drive 30 min out of my way. I called and spoke to owner this morning and she offered me my order for 1/2 price. After she asked me to bring in the food which I happily agreed to. I didn’t eat anymore after I realized that this is not what I ordered. Curry is in the Singapore and all meats. I normally check my order but I did not this time because I am there weekly and never ever had an issue. This particular time they had it wrapped up when I got there. I ordered Singapore Mei fun and got Shrimp Mei which was discussing, I believe great customer service is fixing the order after you clearly see the food you provided was not what the customer ordered and not charging anything additional to fix the issue. I will no longer eat at this establishment due to poor service from owner. My sister went through this same process a few months ago but I don’t judge on others and give everyone the benefit of the doubt but now they have lost two regular customers. Beware and look at your food because if you have any allergies or dislike for something then you’re stuck! Horrible customer service...
Read moreI have ordered here a lot I usually get a dish that has meat and vegetables. The last few times the vegetables have been mainly celery. This time when I called I asked to please put in the green beans and not so much celery. When I ordered there was no problem when I got home they had not done so I called back just to let him know. I was transferred to the Cook who began to yell at me saying green beans wasn't important he didn't care. I said if the customer is specifically asking to have something added then it should be added and if they need it to charge extra then that was fine. He said no no charge extra but I don't care this is not important. The lady that works here is always nice. This man is often rude to customers. I have been in the store many times when he has begun talking very loudly or even shouting at customers. I have been a customer here for 3 years and I do not appreciate being yelled at. He said he didn't care for me to bring the food back he would give me my money and from now on I go someplace else. I wasn't angry or rude in the way I talk to him but yet he's willing to dismiss me completely after being a good customer for 3 years. I know several people who won't go back to this place because of...
Read moreAte at this location years ago when we used to shop at the big chain grocery store next to it. Don’t remember if it was Hop Shing back then. Saw it on Grub Hub and decided to give it a go. Ordered the Roast Pork with Peppers & Onions. It arrived on time, was complete and correct, and was packed very well for delivery.
I was surprised by the portion size. There was a LOT of food for the price. The pork was plentiful and sliced in large pieces. Goodly amounts of onions and peppers of course, all together in a nice and slightly sweet chili sauce. Steamed rice was tasty but basic steamed rice, Hot & Sour soup was average as well. Soup was dominated by mushrooms and carrots, without relying on too much black pepper for flavor. (Great fried soup noodles)
Only area that I found disappointing was the egg roll. It was overly “chewy” and obviously stale. Probably would have given a five in rating if it wasn’t for the egg roll. I would certainly order from here again though, as the entree itself...
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