Dairy Queen Grill & Chill — Restaurant in Charleston

Dairy Queen used to be great. About 15 years ago. Since then it has been down hill. I overall gave two stars because the food is halfway decent. Overpriced but still decent. However, over the last few years I have received several wrong orders and management was no help fixing anything. I have received cold food countless times, a handful of times blizzards were basically half melted when they handed them over. All in all the only reason I continued to eat here was when I had a craving, or a gift card. Each time had some type of issue. Their app is also unreliable and often your orders won't go through but don't worry your card will still be charged.

The atomosphere is almost always chaotic. Most of the time alot of staff is just standing around while 1 or 2 teenagers run around trying to keep everything flowing. Management continues to be some of the rudest people you could ever interact with. They talk to you like you're 2 and basically any issue you could ever have will be met with ope well sorry can't help you. I'm definitely over the establishment and from now on will be making with drive to one of the mattoon locations, since the food and service is always better in mattoon.

If you ever decided to visit charleston dairy queen your best bet is to go before 2 pm. That way you have a better chance of getting fresh food and decent...

I go to this Dairy Queen a lot and usually have a good experience, but after tonight I will not be goin back for a while. I ordered a chili cheese dog and when I got it the chili was burnt and tasted terrible so my fiancé took it back to the counter and let them know. Not even 5 seconds later an employee who looks to be in her 30s or 40s comes out with a new one sits at the table across from us, puts her hand on her face and glares at me waiting for me to take a bit. Which I do since it doesn’t look as dry and gross and then she asks as I’m chewing if that’s better. I nod and she smirked and said it’s funny cuz it all came from the same pan and I told her I must of just got the burnt stuff on top and she was just very rude said okay rolled her eyes and walked away. Also, I didn’t even eat the chili dog because no it didn’t taste better I was just uncomfortable and wanted...

Took my 2 year old daughter in there to get ice cream and both the manager on duty and cashier were completely rude. I asked a simple question about whether or not they could make a certain blizzard and was abrubtly interrupted with an aggressive "I don't know what that is, I've never heard of that before." She then proceeds to ask the manager after I let her know that I didn't appreciate the way she responded to me and the manager has the exact same attitude. "That was before my time." then proceeds to ask me "Do YOU know how to make it?" At that point I said nevermind and just paid for my daughters ice cream, but I was pretty embarrassed at how they spoke to me. A nice younger guy did try to explain to them what I was talking about, but I declined and said that I was sick of the attitude and to just forget it. I definitely won't return to this...