Cottage Restaurant — Restaurant in Charlotte

Unfortunately I had to leave at least one star or I couldnt leave a review. Called in today to place an order at the Cottage Restaurant on N Tryon St, the sister to the Cottage on Harris Houston, about 1:45pm. I didnt have a menu in front of me, so I told the girl taking my order that I wanted House Special Chow Mein, and I asked if that was available as a lunch combo. She said no problem. I then asked for a Hunan Chicken Lunch combo, and I asked if Hunan Chicken came in a lunch combo. She asked another employee if that came in a lunch combo and she came back to me and said yes, no problem. In addition, I ordered 2 small egg drop soups and 2 extra eggrolls. I got to the restaurant about 20 minutes later and requested my order. The price was almost $25. I told the girl behind the counter that I had ordered lunch combos, and I asked what she had charged me for the two lunches. She said $8.95 for the Chow Mein and pointed to it on the menu, where it was listed as a stand alone dinner dish. I told her that was not what I had ordered, that I had ordered the lunch combo. I was told that that dish did not come as a lunch combo, nor did the Hunan Chicken, which I was charged $8.65 for. I told her that I should have been told that was not available as a lunch combo, and she just shrugged her shoulders and said, "Sorry. Do you still want it or not?". I had to take it as I didnt have time to wait for them to make another order for me, and I told her that this was the third time that they had gotten my order wrong, and that I would not be back. She said, "Ok." When I got home, the Hunan Chicken was mediocre at best, and the House Special Chow Mein was not Chow Mein, but some gloopy mixture of celery and onions in a thick brown sauce, with bits of assorted meats in it. It was inedible. The eggrolls had been fried and left sitting for a while; they were lukewarm, greasy, and chewy. The soup was the only good portion of the meal. I went on their website and there is no email address to contact a manager, nor is there a place to leave comments or reviews. There were a few reviews posted, and they were all 4 and 5 star ratings, which I find peculiar to say the least. If you want good Chinese, go somewhere else. If you expect good customer service, go somewhere else. If you expect the business to fix what they got wrong, go somewhere else. I will most definitely be going somewhere else...

Just going to leave this news article here. Currently shut down due to huge roach problem.

The bug problem at one Chinese food restaurant in northeast Charlotte is so bad that the county health department suspended its food permit this week.

Health inspectors found live roaches in and around a meat grinder; more roaches were in potato starch and flour bulk bins and on prep tables, and a dead roach was found on a cutting board that was actively being used by an employee.

A spokesperson told Channel 9′s Joe Bruno Wednesday that Mecklenburg County Environmental Health inspectors went to the Cottage Restaurant on Harris Houston Road on Tuesday and found over a dozen violations.

The inspection report says there were also food temperature violations in the University City restaurant. There was also an instance of raw tuna being stored in the same pan as pre-cooked imitation crab. Other utensils and areas of the kitchen had heavy food buildup, and inspectors said the food prep station hadn’t been cleaned in days.

An inspector also noted that employees at Cottage Restaurant were washing their hands “for less than five seconds with no soap.”

The county says it pulled Cottage Restaurant’s permit to sell food due to the contamination with live and dead cockroaches. The restaurant will have to contract with a pest control company “to treat and remediate the infestation and clean all food and non-food contact surfaces after completion of pest control treatment.”

Those violations amounted to a final score of 84, which was a B grade. Last year, the same restaurant got a 75.5 score when a cook was seen smoking while at the grill.

According to the county, the owners of Cottage Restaurant can request a reinspection to reactivate their permit to sell food. As of Wednesday morning, the restaurant hadn’t yet requested a reinspection.

WSOC-TV new staff provided the article...

I will never order food from here ever again. I placed an order through Doordash, which totalled 31.00. My order was originally 41.00, because I used Doordash for the first time; I was given aten dollar discount. It took an hour to get my order or so they say they delivered. The dash driver sent me a text message saying "my food has been delivered ". There was a number to contact the dash driver; when calling him, he said the food been delivered. I told him I don't have it and where did he put it. He put it on a table, which I don't have outside my door. He could've left it anywhere . He asked where did I live? When asking what will be done; he hung up his phone. I called him several times; only for him not to answer the call. I called the restaurant- Cottage Restaurant to speak with someone who can tell me what is going to be done concerning this matter. He, too was difficult and hung up the phone. I was out of food and my $31.00. Then they have the nerve to add their own tip onto the bill, but did a real poor job all around. Avoid this restaurant and Doordash, who are...