Jet's Pizza — Restaurant in Charlotte

When I waited 2 additional hours for my pizza on super bowl Sunday, and being on hold until my pizza arrived, I chalked it up to a singular poor experience and an exhausted crew. I have been ordering from this location for a year, and have had consistently good experiences up until that point.

Today was another story entirely. I ordered in the afternoon between rushes, and made sure that it was scheduled in such a way that I had at least 15-20 before I had to leave, "in case". 20 minutes after my hour long quoted delivery time. I called to cancel my order and get a refund. I had to leave the house and could not wait any longer. The girl who answered the phone was pretty apathetic from the start. When I stopped her from cutting me off while I was talking, she told me I was rude. At this point, keeping my cool was becoming quite difficult. She explained that she had to talk to support and hung up the phone. I called back, as she had not indicated if she would call back, if I was supposed to be on hold,no salutations, nothing. She answered the phone so rude and without identifying the business, it was clear that she had access to my phone number. Straightening out that she would need to call another business, as jets no longer handles their own deliveries, and would need to call me back. We're at more than 30onutes at this point, and it is clear that they are not concerned with this situation. I would HIGHLY suggest not ordering delivery from this location, as it is likely you will never receive your order. I am forced now to call my bank and deal with it from there.

This location has been in steady decline for months. It is a real shame that nobody at that location seems to care about...

From the onset of call to place order. Worker did not answer phone with a greeting and tone was really dry. She said she was sleepy. Took my order for a pizza and charged my card for a pizza that was never delivered. An hour or so later I made a second call because I was told I would have my order in a 30 minutes. I was then told driver was 5 mins away. Roughly 45 mins later called back and no answer. Still no pizza. Spoke with general manager, Nai the next day. Expressed to her my experience. She says to me she has no way to track who took my order, only that I placed an order. She then shared her driver walked off the job. I then questioned, why was I told on my second call that he was 5 mins from my home? She replied that she couldn’t imagine why I would be told that with an implication or undertone, that I was lying. Her explanation of why this situation occurred was absurd. I asked that the owner Todd call me. Was then told he would have to call me anyway because that’s the only way they could issue my refund which I would not receive for 7-10 business days. I replied absolutely not. She then continued to repeat the absurd explanation for what had occurred. Took zero accountability and when I suggested there were conflicting issues in her explanation. She hung up on me. The bar has really even set low for individuals hired to represent your brand, business and...

First off, let’s clear one thing up- yes this is a chain. However, this isn’t your ordinary box of questionable dough topped with sauce and ambiguous “cheese” product. This is Jets, and if you have not tried it yet- order an 8 corner or even a 4 corner detroit style and be ready for your world to change.

I am a thin pizza fan, Jersey bar pie style with sauce and cheese to the edge. Jets 8 corner gives me a thicker yet crispy pan inspired crust with a flavorful sauce and REAL cheese to the edges while introducing the caramelized cheese square “halo”- the mecca of umami! They use that good stuff too- the cheese keeps pulling as you grab a slice. I also take advantage of their crust toppers- sesame for me for extra crunch! The veggies are fresh and ALWAYS generously added.

This location is near a friend of mine and the GM Darrius was amazing in taking care of us. Super attentive and on top of his QA game while making sure the 8 corner was nothing short of 100%.

The only problem you will encounter is the savage in you may come out if sharing. Lots of pizza math will happen as you mentally keep track of how many slices your friends are eating only to ensure you get your share and then some!

Quit reading and just go get an 8...