The Market at Mill Creek — Restaurant in Charlottesville

I stop there at least three days a week for coffee, gas, sandwich or all three. Service use to be first rate. Use to have friendly customer service. Use to be able to get in and out ina timely manner. This all started to change at least a month ago. Some of the staff rude other members of staff complain to me the customer about their work and home life. This in turn holds up the in and out in a timely fashion aspect. Lately, I've come in for coffee and there was no breakfast blend being made as the previous canister had run out. I stopped twice in a two week period for gas to be met with an orange cone blocking pumps. I even attempted to get a car wash to find it was not working. But, what I experienced this morning totally unprofessional. Left me wondering what has happened at Mill Creek. An employee who seemed to be off the clock or at best not clocked in yet was begging a customer for money. She started off asking for $10 he replied with I don't think I have a ten her reply was then just give me what you can spare. The reason I was paying such close attention was the employee was blocking the coffee urn and I was unable to get my coffee and go. I stood behind employee & customer long enough for him to dig, hand her money and reach for a top to cover his coffee. I was put out by the fact that the only reason I was waiting was because the employee was begging money. Not because a paying customer was still preparing his coffee.

I know for sure this woman actually works in the store as I've been unfortunate enough.to listen to her complaints about her job and her home while she waited on me in the past. Please do something about this issue...

Danielle was the cashier for this less than pleasant experience. I visited this location today for gas, as a seemingly very young African-American male. I am actually in my 30's; but many individuals mistake me to be in my teens. I entered the store in plain sight of the cashier, Danielle. Danielle was assisting a customer when I entered the store and there was a small line forming behind me. After the customer finished the transaction, I proceeded to walk towards the counter to complete my transaction for gas. As I walked towards the counter, a middle-aged Caucasian male rushed to the counter in-front of me (and the other customers standing in the line). This man had not been in line, but had rather come from the area of the store where he got chips and various items. Danielle looked right at me and then proceeded to grab the man's items to ring them up for him. I then interjected & stated that there was a line and motioned to the people standing behind me. Danielle appeared annoyed during this statement made to the man & rushed me as I pulled up the Exxon Market Rewards app on my smartphone -watching me wait for the app to pull up the member barcode and saying, "I'm ready whenever you are" with an annoyed toned. I am a Psychology major and very adept at assessing human behaviors. Danielle was not pleasant during this transaction. I encourage the store owner to review the camera footage to validate this claim. I visited this store during the 4:00 PM hour. This is way too common in Charlottesville, VA; and good people need to stand up for...

I went to Monticello High School and The Market is synonymous with the high school’s and PVCC’s overall experience. It’s like seeing family whenever you walk through the doors. You know them and they know you, and are always as sweet as can be. There’s nothing better than that small town feeling. Plus, Heather, a friend of mine that works there, is like a sister to me and she is a fantastic human being. She always has a great attitude and I have repeatedly seen her bend over backwards for me and countless other people, even if she does not know them. There is no such thing as a bad experience at the Market and I always stop by there...