Jimmy John's — Restaurant in Chatham

Update: as of 8/30/25 this jimmy johns has improved, the food arrived much faster and in a reasonable amount of time (Saturday afternoon) and the quality was where it should be. Hopefully this performance continues.

Placed an order today and it still hasn't arrived an hour later. I called to check the status of my order and all I was told it "we've been slammed, so we haven't been able to get any delivery drivers out" I did my best to be nice because it sounded like the person on the other end of the phone was trying their best

Order time on receipt is 5:33 pm Order arrived at 6:55 pm

But this is absolutely unacceptable! Domino's delivers faster. How can this take an hour? Over an hour?!? Can someone do something to make this establishment and server deliver food with any level of reasonable speed? I know I'm not the only person to write a review saying my food took too long.

Edit to add, when my wife opened her sandwich to check we had asked for no tomatoes and tomatoes were placed on the sandwich and the quality of cucumbers was far worse than expected

I am severely disappointed and this is unacceptable

Edit to add: I clicked the link and provided my details on...

Everytime I have gotten delivery it's been different like just today I ordered a kickin cajun chicken unwich with the bow tie pesto and bottle of sprite and I don't think you guys have starcrunches as desert items, but.... instead of my sprite I got a starcrunch? And the last time I ordered they put cucumbers on my sandwich instead of pickles and they forgot my fountain sprite. Like.... are they just not reading the order fully or just forgetting my drink? And what's with that random starcrunch? And I'm just straight across the street when I order delivery so it's not like they have to go far so... I don't know. Food is good, but after delivery fee it's almost 30 bucks for a combo meal so it would just be nice to get everything I had ordered and not forget my drink and not give me random things that aren't even...

I ordered 3 meals.... waited over half an hour for my food to be delivered literally half a block away..... once food was delivered, each meal was missing chips. I called, and was assured that the driver would be right out with the chips. It has been 45 minutes and a second phone call since then, and still nothing. The second call, I was informed the the driver WOULD NOT be right out, instead would be out once they filled enough orders to send him back out. I think its highly upsetting that I have to sit here, put my dinner off, for their mistake. Im not sure how to make an ACTUAL complaint, so...