I’ve been to a lot of Starbucks locations over the years, and one thing that’s always been consistent is that when I ask for no ice in a cold brew or black coffee, they’ll fill the cup to the top. It’s a small but appreciated courtesy, especially when you’re paying premium prices for a basic drink.
At this location, I ordered a simple cold brew with no ice, and they handed it to me with nearly 3 inches of empty space at the top, basically the amount they would’ve left if there were ice in it. That might not seem like a big deal to some, but when you’re just pouring black coffee with no mixers, milk, or syrups, it really feels like they’re cutting corners for no reason. You’re not asking for extra, just the actual amount of coffee the cup should hold when not filled with ice.
When I asked politely if they could just top it off with a bit more coffee to fill the cup, they refused. It wasn’t about being out of product or following a specific recipe—it just came off as a refusal to provide basic customer service.
It’s disappointing because this kind of thing adds up over time, and it just gives off a cheap, penny-pinching vibe that doesn’t reflect the experience I’m used to at other Starbucks locations. I get it if this were a complicated drink or something where proportions matter, but this was just a plain pour of coffee. If I’m paying full price, I expect a full cup, ice or not.
If you’re already on your way off base, you might as well avoid this place altogether. The way the workers act here is unfortunately similar to the culture you see with many civilian workers on base, where it feels like screwing over service members is just...
Read moreI come here 3-4 days a week because its the most convenient with my work schedule. I only order a grande nitro cold brew and from time to time a breakfast sandwich. The nitro cold brew is consistently weak or has minimum foam. I time my order so I can show up right when it's poured and its supposed to come out in a creamy mixture until it settles to black. Im sure the staff dont do it intentionally, but they should change it out daily or check the quality of the product...
Read moreI'm basing my review off of the condition of the pastry case. The case was full of living flys and dead flys. All of the breaded pastries had large amounts of mold growing on them. As a former starbucks employee, I know that the case is supposed to be cleaned and changed daily. Based on the amount of dead flys, its easy to say that it's been months since their case was cleaned. After viewing the case, I question the cleanliness of everything else in this...
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