Baskin-Robbins — Restaurant in Chattanooga

LIKE AN OLD BOYFRIEND THATS COME BACK TO CLAIM YOUR HEART... I HAVE FALLEN HEAD OVER HEELS IN LOVE AGAIN WITH BASKIN ROBBINS!! 30 years or more since my last visit, I stopped by this ice cream shop & just like the return of the hot ex.... it has come a long way indeed. Service is incredible at this location. When was the last time you were greeted with a genuine smile & not one faked while they stand with an ipad expecting a premeditated tip option?? There are plenty of employees ready to serve you, with great attitudes. Tips are once again...OPTIONAL.Their selection is top notch, it was actually difficult to make only 1 choice which says a lot, I usually "settle" on a flavor, this is choosing & its hard to choose just 1 here. The prices didnt have me clutching my chest, looking for the defibrillator case to break open. Overall phenomenal reintroduction to an establishment I had long forgotten & wasn't motivated to remember. They've earned their own plot of rea estate in this broads memory permanently. Great job old love, I have...

On 10/13/2023, while on a business trip to Chattanooga, I stopped in this store on @ 2:54pm to purchase cookies for employees. The service was extremely rapid & friendly. The card readers were malfunctioning & the clerk took my card from me. She was running to both terminals, zipping the card through, finally completing the process aft 3 or 4 attempts. No problem as equipment can be temperamental. Unfortunately, when we got to our destination only 5 minutes later, we bit into the cookies & they were terribly stale. We wound up throwing them all away. That was bad enough but when I got home (I live in Nashville), I noticed that she had added a tip without ever having asked me. It is not the tip itself as I tend to always tip well, but it was her assumption with a customer's credit card & sense of entitlement of being deserving or owed. I would have probably even overlooked that if the cookies had been edible, but the entire experience has left me with a terribly stale taste of Baskin Robbins, equal to that of the cookies that...

Worst customer service in ages. Arrived 3 minutes before opening and happened to catch the person walking in. As it is the 4th of July I wasn't sure it would open at all so I asked her, "Excuse me, is Baskin Robbins opening today?" She responded with the most contemptuous, "At 11 o'clock" sneer I've experienced in years. I waited 12 minutes until almost 1110 and entered shortly after a couple who each got some icecream. The employee left the room seconds after I entered, returning once briefly to shut off the drive thru alarm and yell them to wait a bit before vanishing into the back again. I left ten minutes after entering the store without the employee acknowledging my existence, other than the previously mentioned rudeness. Never got to order the $25 worth of cookies and icecream I intended to buy. Instead I drove down the street to the supermarket. Will definitely think twice before ever returning to this store... or any Baskin Robbins...