Butcher Bros Steakhouse — Restaurant in Cheshire

I have been driving by Butcher Bros on my way to work for the past few months and every morning I think to myself that I want to try it. Today was my husband and I’s 2nd wedding anniversary and figured it was a good opportunity to give it a try. Boy, I wish we had stayed home and ordered Chinese. Let me preface this with how our waiter didn’t acknowledge us for the first 20 minutes we were there. Our waters had been filled twice and we had crushed two baskets of bread before even knowing who our waiter was. The young host was very kind and the most attentive employee we encountered. We were excited to try their dry aged porterhouse steak. Initially, our waiter said that the steak came with two sides. He then comes back and says they changed the menu so you have to pay for each side separately. Each side was $10+ so we figured it would be a nice healthy family style serving. Our waiter was inattentive and forgot to ask us how we would like the steak cooked. He didn’t seem knowledgeable of the menu and another waiter even came over to apologize because this one was “new.” Our meal came and the sides were very small. The steak looked good and the first few bites were pretty tasty, however, it was clear that the outside of the steak was burnt and it tasted like it. The truffle Mac and cheese very closely resembles Belvita and the Parmesan Risotto was extremely bland. I’d suggest going to Walmart and buying these items in the freezer section. You’ll save yourself a lot of time and money. When we brought our concerns to the waiter he at first tried to play it off, that the burnt part of the steak was just the crust but eventually agreed that it did look burnt. He offered us a free dessert and said he would discount the steak for us. We politely declined the desert because there was no sense in more disappointment. The waiter took a whopping 10% of this $140 meal. I had to convince my husband to not tip as he normally would because the food was extremely disappointing, expensive and the service was really bad. If you can’t staff a restaurant and hire competent waiters, maybe you shouldn’t be open 7 days a week. As my husband and I were walking out, he says, “I’m so tired of these fake bougie restaurants.” That’s exactly with Butcher Bros is. It’s trying very hard to be fancy but ultimately you’ll find yourself eating some Belvita Mac and cheese with your burnt steak. My husband also mentioned how earlier I said that they were doing a promotion until the end of August, offer 10% off your meal. I walk my disappointed butt back inside and challenge the waiter about this. He explains you have to print out the “coupon” or show a picture of where you saw the discount in order to get it. However, that didn’t justify why we were given 10% off this horrible meal when we could have gotten that off anyways. The waiter, Joshua, says he asked the chef who admitted that that was not his best steak and he left it in the over for too long. Okay, so why did we spend $109 for not your best steak? Why wouldn’t you make us a new one or give us full refund? I was expressing my frustration to the waiter and he did nothing. He said, I already rang you out so there’s nothing I can do, as he’s counting the cash we used to pay for our meal. He didn’t bother getting a manager or anything. He kept saying, next time you come, you can get that 10% promotion. Why on earth do you think we will ever return? Another disappointing experience for me and my husband. I wouldn’t waste your time or money on this place. We are leaving a restaurant hungry after spending $150. Don’t be fooled by the bow ties and cloth tablecloths. Fake bougie is what it is! Bad food and...

My first "experience" was pretty rough, and I didn't even dine! I walked in just to get a gift card, and the entire fiasco took a little over 25 minutes and multiple people to figure it out. I couldn't tell who was the manager, but I guess the only one who knew how to issue a gift card using their POS was not in the building, so I believe someone tried calling him to figure it out over the phone. During this entire ordeal, no one really kept me in the loop of knowing what was going on until like 5-7 minutes in when they finally admitted no one knew how to do it. One of the servers had told me they were calling IT to figure it ourt, one or two other people were also assisting. Finally about 15-20 min later, they figured it out but I noticed an additonal $5.25 on top of my gift card purchase. I had questioned it when I was signing the merchant copy (due to paying with a credit card) and I questioned if the extra charge was a tax. The manager whom issued the card was unsure himself and was trying to figure out a way to reissue one for my requested denomination without the "tax", but I guess he was informed that it was actually a fee. We both agreed, we had never heard of a gift card fee before and then the bartender even offered to give me the difference in cash so I could be on my way. The manager then just credited me an additonal $10 toward my gift card purchase, but since the funds are not credit on the gift card, he wrote it on the receipt as proof. During this entire fiasco, I kept my calm and didn't overreact, being patient. Overall, it was such a turnoff and bad first impression, though nonetheless, I was going to inevitably dine there anyway, which leads me to my actual Google review...

We had reservations for a party of 5, but the night of, two of the guests were sick so just three of us went. When we arrived, we informed the hostess and they had changed our "reserved" seating of 5 to a table for 4. We were seated at the first table as you walk into the dining area, a high traffic area near the kitchen. I was NOT pleased, but did not want to ask for a different seating area due to it being because of our change in our party size. During our entire experience, I had noticed on multiple occasions, the managers (one of whom was the one to assist with my gift card fiasco) was heavily catering the tables beside us, actually even sitting down with them and constantly checking on their experience. It made our party feel insignificant.

Generally speaking, the decor felt a little mismatched for the menu. The carpeting felt old and if anything, more formal, as compared to the tables/chairs. The seating arrangements also seemed inconvenient because the large bulky booths were blocking a clear path for the guests and even staff to navigate through. One party who was leaving while we were there was struggling to push their baby carriage through between all the chairs with other guests sitting in them.

Regarding the drinks, my fiancé and I both got the same cocktail. It was so delicious that we both got another one each. The drinks too longer to get and our waiter had even apologized. When we had gotten our drinks, they tasted different and were definitely made differently.

Overall, the food was reasonable priced and tasted good. My fiancé had gotten one of the specials, blackened strip steak, German potatoes and mixed vegetables; I had gotten a chicken dish with steak tips and the other guest had gotten a Chicken Milanese with lobster mac and cheese. All generally speaking,...

WORST attempt at a “high-end” steakhouse EVER! A few minutes in and you realize that your eyes are tearing from residual smoke. You’ll need a gas mask to use the restroom.

Our server took our drink order - sort of. After my son ordered a coke and I ordered an ice tea his face crumpled as he realized that we weren’t having wine or cocktails and he rushed through the remaining orders. Neither my daughter nor my son-in-law - who would have ordered a beer - even got their order taken. I noticed later that a nearby table was offered a choice of sparkling water - we were not given this choice.

Still, forgivable, but…utterly pedestrian bread followed by my daughter’s very tomato-laden lobster bisque and my Roasted Red Beet Salad (described as apples, walnuts, goat cheese, honey balsamic vinaigrette and garnished with organic arugula). One small quartered beet, three slim apple slices, walnuts, goat cheese which must be expensive given how little there was, too much blah vinaigrette and a bowl full of arugula. $12!

My daughter tried to order the ahi tuna tartar (sic) and the waiter convinced her to have the stuffed ahi tuna special. A few. United later he came back to tell her the special was sold out - at 4 pm!

I ordered the 18 oz. Bone-in New York Steak, as did my son and son-in-law. The waiter dutifully took down our “temperature” requests.

The steaks arrived - on hot iron skillets - sizzling away. They were presented pre-sliced with the bone. The waiter asked if mine was cooked correctly - I ordered it medium - I took a piece into my plate and it was almost raw. He said I should just cook it on the skillet until I liked how it was done.

Why bother asking me about temperature? And now I have you look for the most-cooked pieces so I don’t let them overcook while the raw ones are cooking.

The steak had that aged flavor, tasted ok, but was surprisingly gristle-y for prime meat and not very tender. I look now at the menu and see that while the NY Strip from the grill section is listed as “Prime” none of the ones in the aged beef sections were described that way. Possibly an omission. Possibly their supplier is not serving them well, or….in any event a horrible “Prime” steak.

I also realized later that Signature Steak Sauces were available - seemingly free - which this meat could well have used - but my waiter never mentioned them.

My onion ring side consisted of six scrawny tepid rings which would have cost $7 - or $1.17 a ring - if I’d ordered them as an extra side. My daughter’s “truffle steak fries with roasted garlic and Parmesan cheese” were lukewarm and utterly devoid of garlic, cheese, and, rest assured, truffle.

My son wanted dessert for his birthday so we ordered. I ordered the homemade “Caramelize Banana & Waffle,” and left the table to brave my way through the smoky hallway to the restroom.

Upon my return I was informed that they were out of my choice.

Once again, out of things at 4pm? And why doesn’t a high-end-restaurant server know what’s out at he BEGINNING of dinner hours?

I have eaten at Bern’s in Tampa, Rathbun’s in Atlanta, Craftsteak, David Burke (actually, really) Prime, etc. etc., and this isn’t in the same universe. It pales in comparison to chains like Flemings, Ruth’s Chris, and Morton's.

There is ABSOLUTELY NOTHING to be recommended here - they are taking advantage of people who don’t know better and buy the sizzle rather than the steak.

Three couples going out for steak? Spend your $500+...