Domino's Pizza — Restaurant in Chestertown

Ordered a thin crust pizza and it came again cut in squares On the online order I checked pie cut and yet I still got square cut. This is not the first time. I called and spoke to someone and she was nice, but then the manager Stephanie got on the phone and just took over the conversation. This woman was just plain RUDE!!!!! She constantly kept over talking me and wouldn't let me finish a sentence. She kept saying it didn't come over the internet and they made the pizza and it's not their fault. I told her the last time the person told me he would put in our account to not square cut the thin crust pizza. He told me it wouldn't happen again. I was just trying to find out if that could be done, and if it was actually in place.

Now Stephanie was not only Rude she was condescending. When I asked for the owners contact information she said the owner doesn't want to be bothered and she would have her contact me. I own a business in Chestertown and if a customer really wants to talk to me, I have my staff call me and give the phone to the customer. I care about my customers and my business!

Stephanie would only tell me the owners first name, which she said was Amy. I told her Stephanie that she was rude and here customer service skills were horrible. I told her that my store, nor my employees would order from there again and she could care less. I said I would shoot corporate an email and she had a little chuckle and said corporate has no control over them and that all franchises are individually owned and that corporate will just send her the complaint, so go ahead and see how that works out for you!

I own a retail location in Chestertown, and if someone from my store spoke to a customer that way they would be fired. In today's environment there is no reason for a person to talk to a customer and actually argue with them. The funny thing was I was not looking for anything free or a problem, I was just trying to get this practice of cutting the pizza that way stopped when delivering to my store. There are too many other pizza places in our small town to give my money to a company that does not care if you...

Absolutely worst experience. I can see this Dominos from my dorm and it took two hours to get our pizza. I called 4 times, the first time we called the cashier said there was no policy for late deliveries even though we had already been waiting over an hour at this point. We called again after it had been an hour and a half and he said it was still on delivery and we still had to pay full price. He said "We aren't pizza hut, we don't have a late pizza policy you can call them instead." The third time we called we asked to speak to a manager. I explained that it had now been an hour and forty five minutes and we still didn't have our pizza. She said I will call your diver John and get back to you. She then hung up on me and never called me back. We then called another fifteen minutes late (It had now been two hours) and I asked to speak to the manager again. I said it had been two hours and she said, "He's outside your building and has tried calling." I said our building is just a house and that there was no door to be let into he just had to and knock on our front door. She then responded, and I quote, "He is an old man and he kinda sucks." ( Who talks to a customer about their own employee like this). I then respond that we want to cancel our order because it has been so long. She said, "ok, just keep the pizza if he ever shows up." He did show up, at the time he arrived he was two hours and fifteen minutes late. His behavior was very strange but we got the pizza. I take the pizza to our room and it is destroyed, it looks like he smashed and rubbed it on the ground. We were so hungry at this point that we decided to try it, we found two hairs in our pizza. One in the bread bites and one in the pizza. The only thing we were able to eat was the Sprite. I don't know what happened tonight but Domino's had horrible customer service, incredibly late food, no policy for late pizza, drivers that they describe "suck", and cold, smashed, late, pizza...

Overall the quality of the food here and service has been good to me. I’m writing this here because I have constant issues with my deliveries and if it’s not one thing, it’s another.

Today, I ordered 2 drinks to make the minimum $ required for delivery and I received 1 drink. Kinda upsetting when you spend that extra money because they tell you that you must and then you don’t get the item you order. I called the store at approximately 9:15pm to ask for my forgotten drink. The guy over the phone said she would get in contact with the driver “Ciera” about dropping off the forgotten drink. It is now 11:40pm (closing time) and no drink ever came.

The fact that it’s not the first time I have issues with deliveries but that I called and was acknowledged yet I still never got my stuff is upsetting. Not to mention I still tip the delivery driver a decent amount.

UPDATE: I went in person a couple days later to pick up dinner and I brought up the issue to an employee. The employee was very helpful and allowed me to get a drink to make up for the one that was owed to me from the prior order.

I also noticed the driver Ciera from the delivery. She stared at me the entire time in disgust and as I left the store, she made a comment to me that sounded like “Thanks for complaining”. I knew it was her because I have her on camera at my house dropping off the food and not even ringing the doorbell like I had asked. The staff was very helpful and nice, but Ciera,...