POLISENOS PIZZERIA CHESWOLD LOCATION — Restaurant in Cheswold

I used to be a regular & order from here atleast once a week. They have raised the prices on everything but yet the food quality has gone down significantly. Something is ALWAYS messed up & the worst part is they don’t even try to make it up to you. Once they have your money, they don’t care about anything after that. The guy who runs it is blatantly rude. One time I ordered a cheesesteak for delivery, and instead they sent me a barbecue chicken cheese steak. I called back to let them know they sent me the wrong order.. The owner told me that I could bring back the barbecue chicken cheesesteak, and they would make me the cheesesteak.. I already paid a delivery fee, So I told them I could not bring the cheesesteak back that they could deliver it to me.. The owner told me that if I wanted them to bring me The cheesesteak that I would be charged another $5 delivery fee. I told him I didn’t think that was fair, considering I already paid a delivery fee and tip and it was not my fault that they sent me the wrong food Therefore, they should have to bring me out a New cheesesteak at no cost to me.. The owner literally argued with me and refused to send out a new one. I stopped going here for a little while after that.. And then the other day I decided to give them another try, considering it’s the only pizza place that is local.. One of the things that I ordered was 10 Hot wings, I paid extra for mostly flats. When I got home, I realized they only gave me 2 flats & 8 drums. I called them to tell them about it, and I got nothing but attitude and their response was “ You should have checked your food before you left” They refused to refund me the extra money I paid for mostly flats & they refused to remake. One time my friend ordered pizza and she never received it so she called them to tell them. She never got the food and they told her that she was a liar just trying to get free food. She found out the next day that they delivered it to the wrong house a couple doors down (She was never refunded) so just save yourself the trouble, & do not do business with these people !!! I have never dealt with such an unprofessional food establishment. They will mess up your order and then blame you for it. The word refund isn’t even in...

I’ve been eating at this restaurant since I can remember. It was my dad’s favorite place to get pizza from. Since his passing, we have still continued to get pizza from here to honor him. Today my boyfriend picked up a large pizza and fry from here and brought it to my house. We live down the road, about a 15 minutes drive. We called as soon as we realized we had someone else’s pizza with someone else’s order/ named taped to our bag. We ordered a large cheese pizza and received an extra large cheese pizza with spinach. We called and the girl who answered the phone was a sweetheart. I told her I couldn’t come back because I’m on crutches and can’t leave. She offered to have it driven out to us which was amazing on her part. We called an hour later (5:59pm) to see where the delivery was, and she told us it was on its way. It’s now 6:21 and still no pizza. This is unacceptable. I used to work in a pizza joint and if there was ever a mess up, that would be the first one delivered. Apparently they haven’t figured out that tactic. Only reason I’m leaving 2 stars is because of the girl...

We’re really torn here because the food is really good but the service is absolutely ridiculous. We literally live less than 1 mile away. We had a horriable situation with them a couple of weeks ago and I wanted to give them one more try. Another mistake on my part. I’m all about supporting local businesses but they make it very difficult. 4:57 pm I ordered one large cheese pizza and a order of wings. 5:34 I got a text message that my pizzas was here…Where “here” was I have no idea because my pizza delivery person was not here. Turns out they were somewhere in Hartley with my pizza and wings which is 6 miles away!!! I called the pizzeria and asked them what was going on they said he’ll be here in a couple minutes, well at 6:10 Pizza and wings were finally delivered everything was cold and I sent it back. I Called them and ask for a full refund. I can’t even imagine how they don’t even try to make things right…. Moving forward, We are waiting for pizza and wings from Papa Johns right now. Very disappointing but they’re opening up a new Taco Bell so we’re gonna hit...