Subway — Restaurant in Cheyenne

I would have rated 5 stars but Tyson yelling at Tyler about empty sauce bottles on the line was unnecessary and unprofessional. It caught the 5 - 6 of us customers in line off guard. I get it. I used to work in the food industry as a manager and it is irritating to have an unstocked line, but yelling at your employees doesn't help get the job done any better.

Tyler was great. He greeted us and made our subs right. I'm sorry that I didn't catch the blonde guy's name but he also made the experience great. He complemented my boyfriend's samurai Darth Vader shirt, memorized my veggies and sauces while my sub toasted, and helped break the tension after Tyson yelled at Tyler. This subway is the closest one to our house and we visit often.

Once Tyson cooled, he seemed chill as he rang up our order.

Empty sauce bottles can be corrected rather quickly. The lost morale and damaged mood of your employees from getting straight yelled at might not be so easily remedied.

Thank you guys for doing what you do. We love subway and appreciate you guys for working there so...

My wife and I just walked in to order and we were the only customers. The guy who served us was skinny with glasses and tats (no idea what his name was)

The entire experience was horrible. I assumed he would take his time considering we were legitimately the only people in there. But no. Dude threw my sandwich together like he was in the middle of a super bad rush. My toppings and meat were put on sooooo uneven and sloppy. They went everywhere and now I’ll have to fix that when I get home. When he went to wrap my sandwich a lot of my toppings fell out onto the table and he scraped it all off the table and threw it back on my sandwich! EW!!! Crumbs and leftover stuff on my sandwich :(((He also didn’t wash his hands before starting.

My family is mortified. Worst customer service and my sandwich is SOOOO sloppy and has god knows what on it from the table and his lack of hand washing. We won’t be back to thus location :(((

Picture is what it looked like when it...

After being brushed off at the Central Ave Subway, I called the Carlson St. location to see if they could help. The assistant manager answered and was immediately kind, helpful, and apologetic about the experience I’d just had. She told me to come in and they’d take care of it — and they absolutely did!

When I arrived, they made my order with no issues, even as several online orders came in behind me. The team was efficient and polite, and the assistant manager went above and beyond with her customer service. This location turned a frustrating experience into a positive one, and I truly appreciate the way they handled everything.

5 stars — thank you for making it right and treating your customers with respect. Shoutout to the assistant manager for...