PepperJax Grill — Restaurant in Chicago Precinct

I was super excited to have a PepperJax pretty close to me. However in the almost year that this location has been open, I have been there twice, and have regretted it both times. Both times that I have been there, it wasn't really busy (a couple of people in front of me in the store, and a couple of cars in the drive-thru), but it was still painfully slow. It took over 30 minutes to get my food and be out the door each time. During the times I was in the store I saw 2 really hardworking staff members that were really getting after it. I really did appreciate their hard work, but I also felt really bad for them. I felt bad because the other 2 workers I saw, both looked and acted like it was their first time being employed, as it seemed like they had zero care for any customer service or hurry in their work, and would often wander around aimlessly if they weren't actively doing something or being told to do something. Because of that, it made those 2 hardworking staff members have to pick up their slack, which caused a tremendous slow down for the customers. As a result of that, my food was pretty subpar. Both times the food I received was partially burnt, was missing a lot of the main ingredients (steak and veggies for my philly), and the bun was poorly cut. I write this in hopes that they are able to make changes in order to better this location and to prevent it from going under. I hope they get the help that they need to meet the expectations that I and the community have for the other PepperJax locations around that are fantastic and do a great job. For now I will continue to go out of my way and drive further to the other locations that I know will be...

I love Pepper Jacks, but this location has really disappointed me. 1st time went through the drive through. Ordered a steak Philly meal and kids corn dog meal. Get back to my work and noticed I got chicken strips instead. I called to let them know, because my receipt said corn dogs and was thinking they messed up and mixed the order up with someone else’s. They Said next time I come In I will have a credit. They took my name and phone #. Went back today. Mentioned the credit, no record. Asked for a manager. (Couldn’t locate)hmmm. Paid for my whole order regardless. We ordered a kid’s junior Philly, steak and cheese only with a starry and kids corn dog meal again. Checked my bag. Saw it was the corn dog meal and was happy. As we drive away, my son opened his meal and noticed it was a rice bowl with just meat. Had to go back and get his Philly. I also had to remind the person that we ordered a starry and did not receive that. Not sure what is going on there, but will not be back to...

Whoa. Tell those kids to lay off the weed vapes when at work. They all seemed blazed up except for one guy who seemed to be the manager and the only one who knew what he was doing. The employees need to be trained again. No one was stating at their stations, just wondering around. It took 4 different people to make one burrito an took 15 minutes start to finish afyer standing there for 20 minutes before ordering. Everyone kept walking away and the food was cold. The employees were all nice, but they might want to start drug testing. Ive been a few times and always the same situation. Everyone just wondering around not knowing what to do. It's a pretty simple assembly line setup amd would actually be efficient of they would just give what they're doing a little thought. I will not be giving this place another chance. Don't waste your time, go...