Birrieria Xolos — Restaurant in Chino

Today is my first time trying this place, and the food is amazing reasonable price. My problem is with the cashier/cook. We come in and she is clearly annoyed by our presence and she just say here or to go. We order for here and there is an issue with my order and we went to tell her we just wanted the broth from the ramen and the ramen on the side. (It’s $10) so she takes the ramen and gives us the soup. I figure I SHOULDVE got the ramen back on the side since I’m still paying. So since she didn’t give it to me I ask if I can get a the difference back and she says “she should’ve just told me that she wanted consomé. It’s $2 difference and we don’t give refunds. (I paid cash are you serious) all I can give you is credit.” I just ask for my ramen back and she rolled her eyes and grabbed it and gave it to me. I still said thank you and she said nothing. Her name is Mary. Also side note i can hear you talking about customers. She was fine taking my money AND I...

Food was good. However, service and followup was terrible. Ordered a family pack to take home and they didn't include the tortillas. Another reviewer mention it happen to them as well. Call them up to see if they would offer some compensation as I wasn't going to drive 30 mins back to get some tortillas. The manager was "on break" and was told they would give me a call back in 20 minutes. 40 mins pass and I called them back only for them not to pick up the phone anymore. Probably saw my out of state phone number and easily ignored it. Ended up buying some tortillas at a convenient store across the street. That's not how you conduct a business even if the...

HIGHLY RECOMMEND - EXCELLENT!! Do not be fooled by a review less than 5 stars. This place is as authentic as it gets and the taste proves it. Edwin, Quetzali, Hailey and Maribel take care of you as if you were in their home, at their table. Their daily specials are great - but the food is even better, any day. I should know, I've had everything on the menu! Prices range $1 to $10. I've had lunch and dinner here. The hamaca is great! I eat her 1 - 2 times a week. Customer since they...