WaBa Grill — Restaurant in Chino

Very disappointed in the service I had today. I did and online order, got to the location and found a sign in the front that due to staffing I would need to go through the drive thru to pick up online orders… okay that’s fine, it’s understandable. I get to the window let the girl know I was picking up my order, she handed me my bag and I then I said “ I just want to be sure, one of these chicken bowls has no sauce” she said “yup” and rolled her eyes, I let it go and drove away. I decided to park to be sure that the one had no sauce like ordered and as I suspected all had sauce. I went back in the drive thru AGAIN to get an attitude from the same girl. When she took my bowl she rolled her eyes again took it to the back, scooped the chicken out and put new chicken on top. Same bowl I returned with all the sauce all over the veggies and down to the bottom of the bowl…even on the lid!!! The name of this rude employee is RUBY she has very bad customer service and possibly an eye problem that needs to be looked at. I will not return to this location...

They tend to always make mistakes on our orders, but I never complain. Today was enough for me to leave the drive thru because they said they could not give me all white meat on a value bowl, when I have always ordered my bowl that way and received it that way and I pay the extra money that it cost. But yet today they could not make my meal with the substitutions that I asked for. It is upsetting when we are limited on our lunch time and the restaurant's change the rules on the way you can...

Can I be honest the customer service needs to be humongously improved(no people skills) since the pandemic, they need to hire new employees and managers, the food is sub-par and is questionable(check your order before you leave) as far as quality and quantity. The management don't care and clearly shares it with other employees. Honestly you're better off going to the supermarket and making this type of food at home, you'll most likely save money...