Chino Cafe — Restaurant in Chino

We recently visited the Chino Cafe for a family brunch and were really looking forward to the experience. Unfortunately, while the food absolutely delivered, the service left a lot to be desired.

From the start, the staff seemed disorganized and inattentive. Despite arriving with excitement and high expectations, we were barely checked on throughout the meal. Our food took an unusually long time to arrive — and to make matters worse, other tables who were seated after us received their meals well before we did.

As someone who’s currently pregnant, I requested alternative seating since booths are uncomfortable for me, but the staff was unwilling to accommodate in the beginning. That lack of flexibility and consideration was disappointing and frankly surprising for a brunch spot that otherwise seemed family-friendly.

That said, the food was fantastic — beautifully prepared, flavorful, and definitely the highlight of the visit. It’s just a shame that the quality of the service didn’t match the kitchen’s performance.

I’d love to return for the food alone, but only if the service improves. A place with this much potential really deserves front-of-house staff that match the excellence coming out of...

Here is an example of a business who needs to have their management team reevaluated and their owners take accountability of the people they have working for them. Being a veteran and small business owner myself we strive for professionalism and knowing the law when it comes to service animals. These animals serve a purpose to the men and women who depend on their companionship through out their day , from the little things like getting up in the morning , going to the grocery store OR COMING TO ENJOY A MEAL ! For my father a decorated Vietnam combat wounded veteran to be treated with such disrespect regarding his service dog and being denied service broke my heart to hear. Please make sure that if you decide to come here that you know that their management team has no clue on how to run a business or take care of their customer base that depend on these animals and the care they provide. I WILL NEVER...

They don't tell you your whole party has to be there before they seat you. I told the attendant we were a party of 5. Two people on their way.

Had my grandkids with me on a Sunday morning ... the guy said he'd look for a table for me ... he said that 4-5 times while we waited patiently. Not once did he say that all of the party had to be there. That would have been nice.

Most places are considerate enough to seat you ... I wanted my grandkids to start on breakfast.

After 15 minutes when a party of 5 came up and got a table within 30 seconds I said, "hey, that's our table." Then is when I was told that my whole party wasn't here and they don't sit anyone down until all there.

Should have been told that from the beginning!!! Spoke to Manager to complain. He said I blew it out of proportion. Told him it's his job to hear complaints and told him to have a good day. Won't be going...