Burger King — Restaurant in Citrus Heights

So this place: not good. Like I know it's Burger King, you know it's Burger King. That's the review page you're looking at. But let me make this clear, go anywhere else. Go to any other Burger King, fast food place, or dumpster behind Red Lobster. In short, the service there will undoubtedly exceed this one. The long version is this place is remarkably, laughably bad. To start, the vibe in this place feels like a corporate purgatory. I felt like I walked into a George Orwell book where everything looks normal but you just know something is wrong. And that feeling wasn't helped by the person taking our order, Tristen. Sorry, bud, but your customer service sucks beyond below average. You did like everything you could to make my visit weird and awkward. Ordering was already a bit strange with the missing pretend enthusiasm you usually get at a fast food place. Personally I don't mind, still it felt like I was talking to a ghost. Unfortunately it's gets weirder and worse. After ordering and unknown to me and my person, the soda fountains aren't working, so it was a surprise and quite odd to find our drink already on the counter even though we never said what we wanted. As it turned out, Tristen had taken it upon themself to fill the drink we without asking what is we wanted, and also didn't bother to tell us the drink left on the counter was ours at all. My person asked if we could get a cup for the fountains, to which Tristen simply gestured to the filled cup on the counter like we were supposed to know what that meant. And yet it gets better, once we showed confusion, Tristen decided to ask "What did you want then?," like the choice of soda never really belonged to us to begin with. Truly the most hilarious, sh*tty experience I could think of. After all that, the regular amount of lame service was to be expected. The nuggets we ordered was one short, the food tasted fine, etc. I would hope some restructuring occurs soon considering how many distasteful reviews there are for this location. I hope this stands as a word of...

HORRIBLE CUSTOMER SERVICE! I went this morning with my brother. I had 2 coupons and he was going to use 1 on a separate order. I went through drive-thru, ordered my food afterwards: Me: "I have a 2nd order" Her: "We don't do that" Me : "Oh! Okay, do I just drive back around?" Her: "Just pull up" ... Shocked! I pulled up to her window and... Her: "Sorry, there's just 2 of us and she said I can't" Me: "That's fine, I'll just go around again" (I was going to go into a nasty attitude, but I wasn't going to let BK ruin my morning..) As I was waiting for my order I can see her other co-worker helping the dine-in and she's just nodding her head and tells Lauren (that's who "helped" me with my order) "more coupons" (ripping up a set of 4 coupons) w/ a nasty attitude. After waiting almost 10 minutes for my order, she just hands it to me and closes her window, didn't say not 1 word! No thank you, or anything. I didn't mind the wait, I understood there was only 2 of them. But the way they treated me as a customer? Never going back - I'll take the extra couple of miles drive to the other BK. Went to Taco Bell for my brothers breakfast instead of going around again. If customer service is not your thing, find another job!

NOT TO MENTION! One of my pancakes was burnt, and my hash browns were not there.

Now I'm going to review them through the survey on my Burger King receipt. I hope this type of service does not happen to anyone else! Others probably wouldn't have taken it too well. Going to call them later and complain to...

One of the longest waits in a drive thru I've ever had. Guy at the speaker didn't know how to process mobile order and left without saying anything for a couple minutes and then returned and found my order. There were 4 cars in front of me so a healthy dinner rush but the wait was 40 minutes when I have seen other burger kings not far from here crank out 4 cars in 5 minutes during a rush. When I got to the window they somehow lost my order, and the frozen coke apparently wasn't frozen so I subbed with cherry. I counted at least 3 employees but I could hear more so they didn't sound understaffed. Even the Cherry Coke was a melted slurry. I could see everyone behind me and in front of me had a look on their face of utter demoralization. Will likely never come back to this location because I could have driven 10 minutes out of my way to another location and gotten my food quicker and probably with better quality. And to top it all off as if it couldn't get any worse, I ordered a Whopper and it came with cheese and no produce whatsoever. I would strongly recommend whoever owns this franchise takes a look into the training and performance of...