Starbucks — Restaurant in City of Albany

Unfortunately I have ordered from this Starbucks 5 times and only 2 of those times I received at least part of my order…eventually. The other 3 times, they ran out of stock of what I ordered and just didn’t say anything. Two of these times I waited almost an hour before asking about my order in which they basically said- yeah were out of that you have to go back on line and order something else…one of those times the girl behind the counter (who is always there and is very nice but overwhelmed) said- yeah we’re not making Frappuccino’s. That would have been nice to know before waiting 45 minutes for the one I ordered. Another time they ran out of everything and refunded me. When I went there to ask what I could get, they said they were out of all food and could only make iced tea or shaken espressos lol.

They seem chronically understaffed, understocked and like they have a really hard time managing online orders. Someone’s gotta manage this better or maybe add another Starbucks on campus since it seems to be so popular?

Needless to say I give up trying to ever order from here again after having a negative experience...

I am at student at UAlbany. I have had issues with getting my drink in a timely manner before, but today I waited 35 minutes for my Dragon Drink, and as a result was 5 minutes late to my class and got in trouble. The staff behind the counter was moving really slow, talking to each other, and messing around. If you're going to have a Starbucks on a college campus, run by college students, there should probably be a manager on staff that is willing to make sure they're actually doing their jobs, and training them to make sure they actually know what they're doing. Being a college student, I understand that it is hard to work and go to school, but waiting over 35 minutes for a drink is unreasonable. I have also had issues getting drinks that aren't what I order. This is not to say that everyone on staff does a poor job. A few of the women on the staff do an amazing job and they're always reliable and, smiling, and sweet.

I hope this review will be taken into consideration and some changes can and...

The worst part is that after waiting 15 minutes for one drink it's always made wrong! I order the same drink everytime (mocha frapp with a shot) and yet each time it's made differently. Some days it's full of unblended syrup and cream, it could just take like water or espresso (no mocha flavor), and just recently it had remnants of an apple flavor, meaning the employees are not washing/sanitizing correctly. I understand that this location is typically understaffed and staffed mainly by students, but the total lack of consistency and food safety...