KFC — Restaurant in City of Syracuse

I had the most bizarre experience at this location this afternoon. We placed an order via the drive thru at 2:23 pm for a bit over $60. We were told that the tenders we ordered would take 7 minutes to cook. I told them that was fine and we would wait. I paid at the window and was asked to pull to the front and they would bring the food out. At 2:37 no one had come out so I went into the restaurant. The young man at the counter asked if I was waiting on the tenders and I said yes. He said they were still waiting. I asked if he knew how much longer it would be and he went to the back to ask, came back, and said 10 minutes. At that point I told him I would need a refund. He left the counter again and a very angry woman stomped up instead of him and immediately began screaming. She yelled that one of the fryers had caught on fire (?!) And so they only had 2. I said, I'm sorry about that but I was told 7 minutes, it's been 15 now, and you're saying it will be another 10. (Side note here, it does not take 25 minutes to cook chicken tenders in a professional fryer). She then yelled at me that she was already waiting on the police in regards to the mentally ill woman in the lobby talking to herself. The implication was clear that she was threatening to call the police on me for asking for a refund. I asked her to please stop yelling and just return my money. She finally did and I left, but the entire situation was so bizarre. Why was the restaurant open if there was a fire? Why did she call the police on a person clearly experiencing a medical issue instead of an ambulance? Why did she lie about how long it would take to get the food? Why was she so shocked and angry that I wasn't willing to accept being lied to and waiting 3 times longer than stated? Who knows. It was all so strange and surreal but I would steer clear of this place until they can train their staff on how to cook chicken and interact...

I was craving KFC and a promo popped up on my phone. The nearest location is over a mile away. I decided to order via the app to get the promo. It wouldn't work. Tried multiple times and tried to chat with a representative on the app but they kept disconnecting. I finally went to the restaurant. Amazingly when I walked in the order via the app worked, but it told me it would take 30 minutes. I then met the sweetest server I've ever met (I've worked in the service industry for 27 years) who asked if that was online order and was on top of it immediately. She was an African American woman wearing a gray tee shirt. I can't claim to know her name but it definitely began with the letter L. Rhymed with Lagunitas. She told me she works Tuesdays to Thursday and does not work weekend nights. Whoever is in charge of this place, this employee is GOLD. You do whatever you can to keep her because she knows how to take care of business. She knew how to handle every little thing and get the white boy on his way. I wish there had been an option to tip because I would have. I will definitely go back on the days she is working because she is amazing at her job. Please make sure that she sees how much I appreciated...

EVERY time I order from kfc, there’s always something wrong or missing from my order. The last 3 orders my drink was forgotten (one time was a 1/2 gallon bag of lemonade), my “spicy” famous bowl had only 3 spicy nuggets and the rest were regular and the bowl was mixed up I guess they hoping I wouldn’t notice when the nuggets are supposed to just be laid on top lmao. I always order extra biscuits and out of my last three orders, only 1 time were my extra biscuits remembered and I NEVER get my cutlery or napkins or sauces and today they remembered my drink but I got no straw. My “large popcorn chicken” was put in a small container, and 3 times now including today I never got my cookies with my combo orders. I’m so fed up with the fact that I order food and it’s either messed up or missing items and this store never answers the phone or tries to make things right. And if they still don’t after I make this review, then I just won’t eat here anymore and I’ll make sure none of my friends or family...