Subway — Restaurant in Clarksburg

Just a fair warning/Public Service Announcement: If this Subway screws up your order, under no circumstances will they EVER take responsibility.

Example: I ordered through Door Dash the following: 2 foot long subs and a 6 inch sub. A task too daunting evidently. When I received the bag from Door Dash it was sealed. What do I find upon opening it? One foot long and one 6 inch sub. I requested a refund on Door Dash, but decided to call the store. Apparently the customer is never right. When I explained the situation I gave my name. "We don't have a Door Dash order with that name." Oook. After telling them the contents of the order it was "Oh, yes. We have that order." How was my name not enough to find my order? It's on the Door Dash receipt.

Regardless, this order catastrophe was apparently enough to warrant calling the store manager. Really? So after about 15 minutes or so (I'm sure some real war room stuff was going on during this time) I got a call back. The conclusion was made since I placed the order with Door Dash I'd have to reach out to them for a refund. Which I had already done. However, let me remind you that the bag was sealed in their store. Of course that was after THEY didn't put the other foot long in the bag. So since THEY screwed up, it's Door Dash's fault. I imagine in the employee's mind, the Door Dash driver somehow, defying all laws of physics, phased my other sub out of the bag, sabotaging their integrity, and left it in limbo. Or evaporated it. Or went back in time and snatched the sub right off the counter without anyone noticing. Some real Dr. Strange stuff.

I've had an different issue in the past with this store, but it all comes down to them not taking responsibility for their mistakes and never taking it into consideration to make things right.

So I would advise anyone wanting Subway to go somewhere else. Never order from this store. If they screw up your order...oh, who am I kidding, WHEN they screw up your order, don't expect any friendliness or desire to please the customer. You can very well expect gaslighting or Dr. Strange...

I stoped at Clarksburg subway this morning. Ordered a B.L.T. sub. With mayo, onion,cheese and peppers added. I opened it to eat awhile after. She didnt put any lettuce, tomatoes or mayo on it. I called right back and told her the mistake she made. She said bring it back with the receipt and she would take care of it. I told her i couldnt come back to subway till this evening. I told her i was gonna eat it for lunch. And was told if i did she wouldn't replace it that they had to have the sub to refund. So i did not have it for lunch. I took it back to Subway this evening with reciept. And the new girl had to call her supervisor 2 times before refunding my money. This is poor business. Most businesses would have made a new sub and a refund if they make a mistake. After all i used my time and gas to correct their mistake. And while fixing my problem. A guy had ordered 2 cold cut subs. When picking them up he noticed they only had bologna on them. He told them that they should have other cold cuts to on them. They said no thats all that comes on cold cut subs. He said i get them all the time and know they have 3 kinds of meat on them. I left dont know what happened there. But they was having a dispute over it. Poor business if you ask me. And with all their mistakes, i will never go to Clarksburg Subway again. They dont like owning up to their mistakes. And dont know how to handle their...

Subway has gotten way too expensive. Almost 10 dollars for a sandwich that barely has anything on it. Why did they take the 5 dollar foot long away? I'm sure they have lost tons of business over that not being available anymore. The workers always want to make your sandwich skimpy, and that frustrates me badly. I want it like the commercial makes them look full of the meat veggies, etc, but they don't. I always have to ask for more lettuce onion, etc. I shouldn't have to, but if I want my money worth and have it made to my liking, then I have to. They act like they pay for the product or something it's ridiculous 🙄 My friend gets a foot long with only shredded cheese and salami, and it's like 4 pieces of the salami and a tiny bit of shredded cheese smh. You would think that it wouldn't be a full price sandwich, but it is almost 9 dollars. They don't have that sandwich, of course, so they price it to be a pizza one or something, but it's totally not worth that price. No more buying from here with that anyway. I don't go here like I used to when they had the 5 dollar deal. Who wants to spend 10 bucks on mostly bread? Can make your own a lot...